Process Engineer (COE)

Job Information

• Industry: Banking

• City: Johannesburg

• State/Province: Gauteng

• Country: South Africa

• Zip/Postal Code: 2000

Job Description

To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assist business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.

Job Responsibilities

• Define the scope and estimations for process initiatives.
• Proactively plan process deliverables based on relevant project delivery method.
• Work with business stakeholders to prioritise process work.
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques.
• Proactively engage with business on strategic initiatives which require process improvement.
• Professionally consult with senior stakeholders across clusters.
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders.
• Define and analyse value chains (cross functional process mapping) and linking business strategy to process architecture.
• Define the process end-to-end view (Operating model).
• Understand process improvement & Enterprise Architecture frameworks.
• Understand advanced process measurement (tying value chain processes to corporate performance metrics).
• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools.
• Ensure successful implementation of processes by evaluating benefit realisation.
• In-depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use.
• Understand how change management integrates into the overall transformation initiative.
• Develop communication plans that will facilitate the planned changes.
• Develop mitigation strategies for cross-organizational impacts for process improvement projects.
• Ability to use BPM related tools including project planning and tracking.
• Understand how BPMS and RPA tools are used for process automation.
• Ability to manage the capture of information in the BPM tools and review models for compliance with standards.
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information.
• Understand big data concepts and how it will be used for research, customer experience management, and information mining.
• Understand current and emerging technology landscape and how it can be used in the BPM context.
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Able to apply the Company’s process methods and practices on process initiatives.
• Understand the required risk controls within the risk appetite within their customer domain.
• Establish the boundaries and predictions for process-related tasks.
• Anticipate process outcomes based on the appropriate project delivery approach.
• Spot potential enhancements and construct a business case to illustrate the business worth & compute ROI for the CoE.
• Develop and implement process enhancement strategies, assuming accountability for individual delivery in terms of excellence, range, and timeline.
• Ensure comprehension of process enhancement & Enterprise Architecture frameworks to offer guidance and assistance.
• Promote automation wherever feasible by comprehending the application of BPMS and RPA tools for process automation.
• Set out the Company’s process techniques and practices on process tasks.
• Guide process engineering groups working on various projects.
• Establish new BPM process structures.
• Offer Process Engineering proficiency to the assigned portfolio.
• Conduct process analysis and design.

Requirements

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees.

Preferred Qualification

• Qualifications in the following: Industrial Engineering, Computer Science, Informatics, Information Technology is essential.

Essential Certifications

• CBPP, Lean Six Sigma Greenbelt or Black Belt, and BPMN.
• Added advantage – TOGAF, ARIS modeler training, FTI, Post grad diploma.

Minimum Experience Level

• 5 – 7 Years + experience as a Process Engineer working in an Agile environment.
• Modelling- BPMN/EPC/UML.
• Process Analysis & Design.
• Business Architecture.

Types of exposures

• Proficiency in BPM, Change Management, ARIS, BPMN and other methods that are part of a collaborative team.
• Leadership on small-to-medium process and performance improvement engagements.