Prevention & Assessment Support Officer

Prevention & Assessment Support Officer needed in East London Paying £16 per hr ref OR3996

Full time hours on a temporary basis

Role Overview: We are seeking a dedicated and professional Prevention & Assessment Support Officer to provide resident-oriented services to households experiencing housing difficulties. You will triage residents to determine if they are homeless or at risk of homelessness, provide initial housing advice, and support the Prevention & Assessment Team with operational and administrative tasks.

Key Responsibilities:

1. Resident Support:
   • Triage residents both face-to-face and over the telephone.
   • Determine whether residents are homeless or at risk of homelessness.
   • Book appointments for the Prevention & Assessment Officer and gather initial information.
2. Housing Advice:
   • Provide initial housing advice to residents.
   • Offer details on homelessness prevention and suitable housing options in the private and public sectors.
3. Operational & Administrative Support:
   • Make calls to applicants to gather information.
   • Conduct third-party enquiries.
   • Write letters, take notes, respond to emails, and update resident records on case management systems.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references, so please be prepared.