Presales Engineer

Job Location : Gauteng, Johannesburg
Deadline : April 27, 2025

About the job

• Dahua Technology South Africa is looking for a dynamic individual to join the team as a presales engineer. This position offers a competitive salary and attractive performance bonus and benefits package.
• Anyone who has strong problem-solving skills and a customer-oriented mindset is welcome to apply.

Job Description

Customer Requirement Analysis & Solution Design :

• Engage with customers to understand their security needs, business background, and project objectives.
• Develop comprehensive security system solutions based on customer requirements, including system architecture design, device selection, and technical configurations.
• Provide technical consultations and address any technical queries related to product selection, system design, and integration.

Proposal and Tender Documentation :

• Assist the sales team in preparing proposals, technical documentation, and product information in line with customer requirements and tender specifications.
• Write the technical sections of bid documents to ensure compliance with the tender requirements and to enhance the company’s product and solution competitiveness.

Product Demonstrations & Technical Presentations :

• Collaborate with the sales team to conduct product demonstrations and technical presentations, showcasing the technical advantages and applications of the company’s security solutions.
• Customize demonstrations to align with customer needs, ensuring effective communication of solution benefits and technical features.

Technical Communication & Customer Interaction :

• Facilitate ongoing technical communication with customers, addressing inquiries regarding products, system architecture, and integration.
• Work closely with the customer and project management teams to ensure a smooth transition from the pre-sales phase to project implementation.

Market Research & Product Feedback :

• Stay updated on the latest trends in security technology, conduct market research, and analyze competitors’ products and solutions.
• Provide feedback to the product development team on customer requirements, market demands, and potential areas for product improvement or innovation.

Technical Support & Training :

• Provide internal training to sales teams and other technical staff to ensure they understand and can effectively communicate product features and technical specifications.
• Offer technical training and support to customers, ensuring they are well versed in product usage and system operations.

Project Support & Follow-up :

• Assist the sales team in tracking project progress, coordinating with stakeholders, and providing ongoing technical support during the sales process.
• Ensure that all pre-sales activities are completed on time and that the project successfully transitions to the implementation phase.

Job requirements :

Educational Background :

• Diploma or higher in Computer Science, Electronics, Telecommunications, Automation, Security Engineering, or related fields.

Work Experience :

• 3+ years of experience in the security industry, particularly in pre-sales engineering or technical support.
• Experience with security systems such as video surveillance, access control, intrusion detection, or other related security technologies.
• Prior experience in creating and delivering proposals, technical documentation, and participating in tendering processes is highly desirable.

Technical Skills :

• Strong knowledge of security systems and products (e.g., video surveillance, access control, intrusion alarm systems, smart security).
• Familiar with system architecture design, product selection, and integration principles.
• Understanding of networking, storage, and cloud computing technologies as they relate to security systems.
• Ability to select appropriate technologies and optimize solutions based on customer needs.

Communication Skills :

• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to customers in an easy-to-understand manner.
• Strong presentation and demonstration skills, with the ability to deliver engaging and informative product presentations.
• Ability to work effectively with cross-functional teams, including sales, engineering, and product development.

Other Requirements :

• Ability to work independently as well as in a team-oriented environment.
• Willingness to travel as required by project demands.