Pre-Sales Engineer

Division: Data Centre, Networking and Cybersecurity

Location & Address: La Lucia Ridge, Durban

Regional Executive – Durban

Direct Subordinates: 0

Total Staff in Function: 7

WORKING RELATIONSHIPS:

Internal:

• Procurement
• Sales Operations
• Brand Operations
• Account Managers
• Systems Engineers / Presales
• Marketing
• Logistics
• Regional Managers

External:

• Vendor
• Resellers
• End Users
• Vendor Alliance Partners

JOB SUMMARY:

Main Purpose of Position:

The Pre-Sales Engineer is responsible for aligning with specified technologies and designing and building accurate technology configurations and solutions by understanding partner technologies.

This role involves identifying client requirements, supporting service providers with Dell, Lenovo, Fortinet, Arista, and Sophos solutions, staying current with product releases and certifications, and articulating brand roadmaps and solutions to Account Managers. The Pre-Sales Engineer will also assist clients with product trends, consult on rolling out new products for business growth, and handle technical tasks for the brands.

KPA & PERFORMANCE STANDARDS

• Conduct weekly engagements with vendor technical counterparts to stay abreast of the latest technologies and updates.
• Ensure proactive communication and collaboration with vendors to enhance technical knowledge and partnerships.

Technical Sales Engagement

• Provide technical support during pre – and post-sales activities as required by the brand.
• Work closely with Account Managers to articulate relevant brands’ roadmaps and solutions to meet client needs.

Certification Requirements

• Perform technical tasks accurately and within specified Service Level Agreements (SLAs).
• Demonstrate precision and attention to detail in all technical activities and solutions.

Communication:

• Provide comprehensive communication to all stakeholders, including vendors, partners, and internal teams. Keep all relevant parties informed about product trends, new features, and any technical updates.

OUR CORE VALUES

Trust

• It is the starting point of being able to work together. When we trust, we feel safe.
• Be happy at work and love what you do. This is an overall productivity booster and enhances performance.

Teamwork

• Strive to work productively in cooperation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.

Integrity

• Be honest and truthful in your dealings with peers, customers, and vendors.

Accountability

• Accountability allows us to learn. Be accountable for the consequences of your actions.

Respect

• Respect is not only a promise, but it is supported by actions.

Passion

• Passion is the energy that keeps us going. Everyone at Epsidon puts their heart into their work and is passionate about becoming the best version of themselves.
• Professionalism and positivity are the demonstrated attitudes with internal and external stakeholders.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to guide you through your on-the-job training experience seamlessly.
• Matric
• Proven experience in pre-sales engineering or a related technical role.
• 3 -4 years of technical experience in data storage, networking, and cybersecurity.

Physical Requirements:

• Must have own car.

Nice to have certifications:

• Any storage management, networking or cybersecurity certifications.

Office Requirements

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

Note:

• This is a permanent position subject to a three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such a capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required to work outside of set duties and/or perform in more than one role.