Porter

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering company in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist.

Job Description

• Provide a warm, engaging welcome to all Guests and visitors at the Hotel.
• Maintain a good relationship with all taxi drivers.
• Ensure the traffic of front entrance is in good order at all times.
• Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors, as well as emptying ashtrays when required.
• Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner.
• Organize taxis for all in-house Guests and patrons.
• Ensure all patrons’ or Guest’s cars are parked properly with care.
• Make Guests aware of any dents/scratches before issuing of valet ticket.
• Liaise with valet staff for parking and collecting of cars.
• Ensure a high awareness of security at all times.
• Be aware of all functions that are taking place in the hotel and to direct Guests to the correct destination.
• Display an attitude of friendliness, courtesy, and sincerity to all guests (both internal and external), making them feel welcome and at ease.
• Maintain amicable and cooperative working relations with other departments in the Hotel.
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
• Be aware of the departmental rota and to always be on time for duty.
• Other duties assigned.

Qualifications

• Proficient in English (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours and willing to work overnight.
• Prior experience in customer service is an asset.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.