Petrol Vehicle Technician

Responsibilities:

1. Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
2. Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
3. Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
4. Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
5. Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
6. Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
7. Financial Acumen: Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.
8. Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
9. Training and Development: Identify training needs and implement staff development programs to enhance team performance.

Requirements:

1. Matric
2. Red Seal Motor Technician (Trade Test Certificate)
3. Clean Criminal record
4. Medically fit
5. PC Literate; CMS or similar dealer management system knowledge a must
6. Excellent communication and relationship management (OEM, Staff, Management)
7. Reside in Northwest Province, but open to relocations at candidate's own expense
8. Experience: Minimum 4 years plus of experience in workshop or service management, preferably in a dealership setting.
9. Qualifications: Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage. Only foreman or current workshop managers to apply.
10. Technical Knowledge: Strong understanding of vehicle repair and maintenance processes.
11. Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
12. Customer Focus: Strong commitment to providing exceptional customer service.
13. Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment.
14. Software Proficiency: Familiarity with dealership management systems and software.
15. License: Valid driver's license not endorsed.

If your current experience and skillsets tick the majority of the job specification boxes, then: