Petrol Attendant / Cashier

DUTIES AND RESPONSIBILITIES:

1. Quotations and tenders on standard catalogue items: All quotations must be ACCURATELY done on Sage or on Excel.
2. No quotations for tenders will be done via email.
3. Accurate capturing of ALL the order information on the Sage system, including the correct customer name, product code, price, contact person, mobile number, and delivery address.
4. The efficient management and releasing of customer back-orders; each individual salesperson is responsible for their own back orders and customer service.
5. Goods return for credit: Accurate completion of the credit input form with the correct return code and valid reason.
6. Existing clients: own salesperson can use their own discretion.
7. Timely printing of picking tickets; orders must be processed immediately.
8. Requesting of drawings and new product codes on the correct form from the Senior Estimator.
9. Excellent customer service at all times via tele-sales and/or walk-in customers.
10. To ensure that there is always one internal salesperson present in the sales department.
11. Each salesperson is responsible for maintaining a clean and neat workstation at all times.
12. Maintaining excellent communication with management regarding any customer complaints and stores regarding special delivery instructions.
13. Actively taking part by contributing new ideas for sales, operations, and products for the branch.
14. Actively search for new business and customers by phoning customers on the existing database to generate business and making cold calls to potential new customers.
15. Controlling of cash sales: Each salesperson is responsible for his/her own cash sales and submitting the invoice together with the cash or proof of EFT payment to the debtors clerk.

REQUIRED MINIMUM QUALIFICATIONS AND EXPERIENCE:

Matric; 2-3 years experience in internal sales; Sage experience advantageous.

REQUIRED COMPETENCIES:

• Excellent customer service skills
• Effective verbal, written, and listening communication skills
• Time management skills
• Microsoft Office