Permanent - Retail Manager - Johannesburg - South Africa

Job Responsibilities:

1. Lead, motivate, and inspire a team of sales associates to achieve store goals and maintain high levels of customer satisfaction. Ensure a positive and high-energy work environment.
2. Drive sales through exceptional customer service, personalized shopping experiences, and effective upselling techniques. Ensure customers have a seamless and memorable experience from entry to purchase.
3. Oversee the day-to-day operations of the store, ensuring the highest standards in stock management, merchandising, and visual displays. Maintain store organization and cleanliness to meet brand standards.
4. Monitor stock levels, manage replenishments, and coordinate stocktaking processes. Ensure accurate stock management, including timely ordering and handling of deliveries.
5. Track and analyze sales performance, report on KPIs, and implement strategies to drive sales and profitability. Ensure that the store is meeting or exceeding sales targets.
6. Stay informed about the latest trends in luxury interiors, gifting, and design to effectively assist customers with product selection and offer expert recommendations.
7. Provide ongoing training and support to team members, ensuring they are knowledgeable about products, sales techniques, and customer service best practices. Foster a culture of continuous improvement.
8. Build and maintain strong relationships with key customers, ensuring that their needs are met and expectations exceeded. Address and resolve any customer complaints in a timely and professional manner.
9. Oversee visual merchandising to maintain an elegant and stylish store layout that aligns with the brand's aesthetic and drives customer engagement.

Minimum Qualifications:

1. Proven experience as a Retail Manager, Assistant Manager, or in a leadership role within high-end retail or a related industry (interiors, gifting, or luxury retail).
2. Certifications or training in retail management, interior design, or related fields will be advantageous.