Permanent - Key Account Manager - eThekwini (Durban) - South Africa

Permanent - Key Account Manager - eThekwini (Durban) - South Africa

The Key Account Manager is responsible for driving revenue growth by acquiring new customers, retaining existing clients, and promoting car rental/fleet lease services to businesses and individuals. This role requires a combination of strategic thinking, relationship building, and a proactive and creative approach to achieving sales targets.

Key Responsibilities

1. Identify and target potential customers, including businesses, travel agencies, and individual clients.
2. Promote car rental services and packages to meet customer needs.
3. Achieve and exceed monthly, quarterly, and annual sales targets.
4. Develop and maintain strong relationships with existing clients to encourage repeat business.
5. Conduct regular follow-ups with clients to ensure customer satisfaction and identify upselling opportunities.
6. Research and analyse market trends, competitors, and customer needs using data analysis technology and AI interfaces to CRM platforms.
7. Provide feedback to management on potential areas for growth and improvement.
8. Attend industry events, exhibitions, and networking opportunities to generate leads.
9. Negotiate contracts and pricing agreements with corporate, private and public sector clients and partners.
10. Prepare and deliver sales presentations, proposals, and quotations.
11. Maintain accurate records of all sales activities in the CRM system (pipelines).
12. Submit regular reports to management on sales performance and client activity.
13. Work closely with the operations team to ensure smooth service delivery for clients.
14. Provide input to marketing initiatives to align campaigns with sales objectives.

Key Skills

1. Excellent communication and negotiation skills.
2. Strong interpersonal skills with the ability to build lasting relationships.
3. Goal-oriented mindset with a proven track record of meeting or exceeding sales targets.
4. Familiarity with CRM software and basic Microsoft Office tools.
5. Knowledge of the local car rental market and trends is a plus.
6. Self-motivated and proactive.
7. Strong problem-solving skills and adaptability.
8. A customer-centric approach with a focus on delivering exceptional service.

Key Performance Indicators (KPIs)

1. Monthly and annual sales targets achieved.
2. Client retention and repeat business rate.
3. Number of new client acquisitions.
4. Conversion rate from leads to closed deals.
5. Customer satisfaction scores.

Working Conditions

1. Full-time position with flexibility to travel locally.
2. May require occasional evening or weekend work to attend events or meet clients.
3. Compensation: Basic salary + commission/bonus structure to be discussed at interview.
4. Company Car.

Experience:

1. Car Rental Sales: 3 years (Required)

Qualification:

1. A diploma or degree in Business Administration, Sales, Marketing, or a related field.