Permanent - Executive Client Services Manager - Ekurhuleni (East Rand) - South Africa

The Client Services Manager will be accountable to identify savings opportunities, implement the opportunities and the financial tracking of the baseline, savings and gainshare realization of the solutions. To formulate a client services delivery strategy and associated practice delivery plan in an industry sector and influence operational implementation contributing to client's satisfaction, reduced risk and improved profitability.

Key Performance Areas:

1. Lead the creation, implementation, and oversight of a comprehensive client services for the company.
2. Develop and maintain strong relationships with clients to understand their needs and expectations.
3. Effectively negotiate terms and conditions with clients to achieve mutually beneficial agreements.
4. Clearly communicate value propositions, service offerings, and negotiation points to clients.
5. Address and resolve any conflicts or objections raised by clients during negotiations.
6. Support the process of preparing, reviewing, and negotiating the legal contracts to ensure favorable terms for the company. Support the negotiation and management of new and existing client contracts, including ensuring that all contracts comply with legal and regulatory requirements.
7. Identify and mitigate potential risks associated with contract terms.
8. Oversee the entire client contract lifecycle from negotiation to renewal or termination.
9. Develop and implement a streamlined client onboarding process.

Minimum Requirements:

1. Minimum 8-10 years proven track record of performance in the Commercial and Client Services environment.
2. Proficient budgeting and cost management knowledge and/or skill.
3. Proficient business and operations management knowledge and/or skill.
4. Proficient client/customer liaison knowledge and/or skill.