Performance Monitoring Analyst (DBN)

We Want You

Do you have an eye for patterns, a knack for problem-solving, and a love for keeping systems running like clockwork? Join our growing Team at BET Software as a Performance Monitoring Analyst. In this role you will analyse system performance reports, identify issues, and manage alerts to ensure optimal operation. This role requires proficiency in Excel, basic computer knowledge, and experience with basic analytics. The Analyst will monitor various metrics, refine processes for effective monitoring, and ensure that alerts and findings are handled promptly and efficiently. Think you’re the right fit? We’d love to hear from you, apply today and help us monitor what matters most!

You Bring

Minimum Requirements

• Matric (High School Diploma).
• Computer literacy and experience with Excel, PowerPoint, Word, Outlook, Teams.
• Basic understanding of analytics and monitoring tools.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Key Competencies

• Proficiency in Excel for data monitoring and analysis.
• Troubleshooting and problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.

What You’ll Do

Monitoring and Control:

• Continuously monitor system performance metrics using established tools.
• Identify and manage system alerts, ensuring they are addressed or escalated as needed.
• Refine and optimise metrics for more effective monitoring.
• Ensure all necessary tools and access are in place for efficient monitoring.
• Follow up on alerts and incidents to confirm they are being resolved in a timely manner.

Alert Management And Communication

• Manage the Alerting and Reporting queue, ensuring proper escalation to relevant teams.
• Communicate with internal teams to provide updates on alert status and resolution progress.
• Log and categorise alerts for analysis and future reference.

Basic Troubleshooting

• Use diagnostic tools and standard operating procedures (SOPs) to address basic system issues.
• Provide relevant information to appropriate teams to facilitate resolution.
• Assist in identifying trends and patterns in system performance for further analysis.

End-User Support

• Provide clear instructions and guide users through basic analysis and reporting.
• Maintain records of system reports, and alerts, including Incidents for reference.
• Documentation: maintain and update documentation related to monitoring procedures and alert management.
• Create or refine SOPs as needed based on recurring issues or improvements.

Living The Spirit

• We provide exceptional support, continuously striving to improve and exceed customer expectations.
• We embrace challenges as opportunities and are dedicated to finding innovative solutions that enhance our products and services.
• Our customers are at the heart of everything we do. We are committed to resolving their issues promptly and effectively.
• We thrive in an ever-evolving environment and embrace change as an adventure, staying adaptable and open to new possibilities.
• We take ownership of our responsibilities, adhering to best practices, and ensuring that issues are resolved, and customer satisfaction is achieved.
• We are committed to personal and professional growth, always seeking to expand our knowledge and skills to better serve our customers and the company.

The Company We Keep

At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.

Please note that only candidates who meet the stipulated minimum requirements will be considered. If you have not been contacted within 30 days, kindly consider your application to be unsuccessful.