People Systems Specialist

Role Purpose

The purpose of the People Systems Specialist role is to support the requirements definition, configuration, implementation, and maintenance of the HR systems and applications used in the Shoprite Group. The role also supports HR system upgrades, patches, testing, and other related technical projects as assigned.

Role Description

• Applying people system authorisation protocols as aligned with company standards and requirements.
• Managing permission and system access across HR systems and applications in accordance with role-based permissions.
• Working with business owners to develop business requirements and functional specifications documents where applicable in alignment with IT standards.
• Developing technical documentation and system configuration files in alignment with relevant policies and procedures.
• Coordinating UAT testing for the various HR systems in collaboration with IT and end users.
• Providing HR systems support across assigned people functions, specifically in respect of level three incidents.
• Managing escalation outside of the team where required.
• Managing change control processes in alignment with company standards and requirements.
• Creating preventative, corrective, and enhancement tasks relating to various people systems in collaboration with IT and end users.
• Managing and monitoring HR Super User accounts in accordance with company standards and requirements.

Qualifications and Experience

• Diploma or Degree in Human Resources, IT Systems, or equivalent – (beneficial)
• +3 years in a People Systems (HRIS) Specialist or equivalent role – (essential)
• Proficiency in SAP HCM on-premises solutions, including configuration, maintenance, and reporting - (essential)
• Experience with SAP SuccessFactors, including module integration and user support (beneficial)
• Exposure to statutory requirements, applying and monitoring relevant laws, regulations, and best practices as they relate to People Systems. Knowledge of HR policies, procedures, legislation, and regulations.