People Shared Services Manager (GBS)

Job Title / Role: People Shared Services Manager (GBS)

Organization: Siemens Proprietary Limited

Location: Midrand, South Africa

Line Manager: Regional Shared Services Manager

In Company Manager: Country Head of P&O

The Business

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

Our Hire-to-Retire business line delivers a variety of innovative HR services along the complete lifecycle of an employee - from onboarding to off-boarding! We also provide services related to HR Administration, Payroll, Equity & Benefits and much more!

Role Headline

The successful incumbent will be responsible for managing the Business Service operations team based in South Africa and responsible for five customers in the region. Responsible for 5 Sub-Saharan and overseeing the daily operational activities of the assigned team, plans and manages workload by assigning staff to tasks to meet requirements in terms of efficiency, quality, compliance and customer and user satisfaction while actively supporting the implementation of the H2R (Hire to Retire) transformation.

Responsibilities of the Role

• Process Management Leadership & Team Management: Provide clear direction, motivation, and support to the administration and payroll based in South Africa (approx. 5 people), fostering a collaborative and high-performance environment.
• Process Excellence: Establish and maintain robust, scalable, and efficient processes to drive consistency, quality, and compliance.
• Stakeholder Management: Act as a trusted point of contact for internal and external stakeholders, ensuring clear communication and strong relationships.
• Continuous Improvement: Identify opportunities for process enhancement, champion innovation, and support initiatives for digital transformation and automation.
• Resource Planning & Management: Ensure effective workforce planning, balancing workload and capacity to meet organisational needs.
• Collaboration with Offshore Teams: Work closely with offshore back-office teams to drive seamless integration and alignment with business objectives.
• Technology & Digitalisation: Partner with relevant teams to leverage technology and digital tools to streamline operations and enhance efficiency.
• Culture & Engagement: Build and maintain a positive team culture, fostering engagement, professional development, and a sense of belonging.

Qualifications and Experience

• 5 – 8 years’ experience working in a HR shared services environment
• 2 – 5 years proven experience of people management
• Process and Change Management experience (advantageous)
• Understanding of Sub-Saharan Africa Country Legislation
• Independent worker with a proactive and calm approach to managing own priorities in a busy environment.
• Proven experience in project and service deliverables.
• Shaping and influencing the needs of the business whilst driving and motivating a high performing team.
• Ability to land change effectively with a knowledge of tools and methodologies.
• Strong stakeholder management, collaboration, communication and influencing skills.
• Creative thinking.
• Understanding of the employee life cycle and associated processes and tools.
• Adaptability and resilience to withstand an ever-changing environment.
• Flexibility in terms of working hours, travel will be required.

Skills and Attributes

• Ability to prioritise and work under pressure.
• Excellent interpersonal skills.
• Excellent planning and organisational skills.
• Critical thinker with innovative problem-solving abilities.
• Meticulous attention to detail.
• Relationship builder and confident communicator.
• Energetic and enthusiastic.
• Good team player.
• Ability to manage, coach, lead and inspire a team of professionals/operators.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

The company’s approved Employment Equity Plan and Targets under the Employment Equity Act will be considered as part of the recruitment process. As an equal opportunity employer we encourage and welcome people with various disabilities to apply.

We care about your data privacy and take compliance with the POPI Act, GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.