People Operations & Administration Co-Ordinator

Founded in 1988, our mission at Dream Hotels & Resorts is to deliver dynamic and exceptional hospitality solutions in Africa that connect local and global travelers to our communities in a sustainable and relevant manner. With a growing portfolio of 22 properties, including exclusive membership and ownership opportunities, we have adopted a more purposeful approach to the guest experience, leading with greater compassion and intent and creating a healthy balance between our actions, our communities, and the environment.

Here at Dream Hotels & Resorts, we actively reimagine a brighter future together. As we continue to expand extraordinary travel experiences, we will continue to challenge ourselves to lead with purpose, ensuring that we act with accountability and local impact.

Job Overview

The Operations & Admin Coordinator will be responsible for managing and supporting various aspects of group people management. This role involves executing onboarding and offboarding processes, employee relations, and ensuring compliance with employment regulations. The coordinator will also support administration requirements where required i.e. long service recognition and manage Injury on Duty (IOD) cases.

Employee Relations

Address employee concerns, conflicts, and grievances in a fair and timely manner. Support with investigations into employee relations issues, documenting findings and recommending appropriate resolutions.

Compliance

Conduct regular audits to identify and address any compliance issues, providing solutions and recommendations. Stay updated on labor laws, regulations, and industry best practices.

Policy Development And Compliance

Collaborate with relevant stakeholders to develop, update, and implement company policies and procedures as needed.

Payroll

Execute payroll processes, ensuring accuracy, timeliness, and compliance with relevant laws and regulations.

Administration

Manage and optimize HR administration processes, including record-keeping, documentation, and data management. Implement and maintain efficient systems for employee data and records.

Contracts Management

Draft, review, and update employment contracts, ensuring legal compliance and alignment with company policies. Work closely with legal teams to address any contract-related matters.

Process Improvement

Execute on process improvement within HR operations and implement solutions to enhance efficiency. Work cross-functionally to integrate HR processes with other departments and systems.

HR Reporting

Provide supporting documentation for reporting & dashboards.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience in HR operations, with a focus on payroll, compliance, administration, contracts, and employee relations.
• Hospitality Management NQF 6 (nice to have)
• 2+ years of proven experience in employee relations or a related HR function.