Patient Safety Manager

Mediclinic is an international private healthcare services group, founded in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia), and the United Arab Emirates.

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders, and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

To establish, improve and sustain the Patient Safety behaviour, outcomes, and culture in the hospital.

This starts with the identification, reporting, and analysis of clinical patient harm events and the use of these findings alongside hospital clinical outcomes and divisional Patient Safety priorities to plan, facilitate, and execute improvement work. It includes supporting and capacitating clinical colleagues to use approved Patient Safety and Quality Improvement methods within daily clinical work to effect Continuous Improvement and better patient outcomes.

Finally, the role monitors whole-system performance by tracking and mitigating risks to clinical Patient Safety and Regulatory compliance through quality control, audit, and assurance activities.

KEY RESPONSIBILITY AREAS

• Identify, report, and investigate Patient Safety using systems analysis methodology.
• Lead the MCSA Patient Safety culture at the hospital through Quality Improvement (QI) initiatives and awareness of patient safety risks and mitigation methods.
• Identify training needs in the hospital to enable and build a Patient Safety and Quality Improvement culture.
• Manage and oversee clinical audits and accreditations and ensure compliance with Statutory and Regulatory requirements including Medico-Legal investigations.
• Provide support to the hospital regarding Infection Prevention Controls and management in the absence of the Infection Prevention Control Specialist.

Required Education
ESSENTIAL EDUCATION
Nursing qualification (degree or diploma)

DESIRED EDUCATION
Relevant qualification/formal short course in patient safety, quality improvement, or risk management.

Required Experience
ESSENTIAL MINIMUM EXPERIENCE
3 - 5 years working in a hospital environment as a professional healthcare practitioner.

DESIRED EXPERIENCE
1 - 2 years Patient Safety or Quality Improvement related work, supervision of a small team.

Required Job Skills And Knowledge

• Demonstrate sound knowledge of enabling a Patient Safety culture and the models the behavior of a 'Just culture'.
• Demonstrates sound knowledge in the utilisation of systems related to risk management, e.g., Safety event management system.
• Demonstrates proficiency in interpreting data, understanding variation, and using data for Quality Improvement rather than judgement.
• Demonstrates proficiency in the conducting of audits to ensure compliance and closing of gaps following audits.
• Proficient in facilitating team sessions in an inclusive, non-punitive manner to understand system contributing factors to Patient Safety events using appropriate tools such as systems analysis or driver diagrams.
• Demonstrates basic knowledge and application of all relevant legislative requirements and accreditation standards.
• Demonstrates proficiency in system analysis and analytical thinking to identify factors contributing to patient harm.
• Demonstrates comprehensive knowledge of Quality Improvement initiatives and the implementation thereof based on the Model of Improvement and principles of QI science.
• Demonstrates proficiency in writing reports and feedback.
• Demonstrates basic computer skills (e.g., MS Office package).
• Demonstrates competence in the classification of adverse events.