Patient Experience Manager

Wits Donald Gordon Med Centre | Parktown, Johannesburg | South Africa

Closing date: 06/02/2025
Number of positions: 1
Recruiter name: Masego Patricia Katane
Reference number: 56968
Workplace Type: On-site
Employment Type: Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile.

MAIN PURPOSE OF JOB

To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of the hospital to the public.

KEY RESPONSIBILITY AREAS

1. Utilise patient experience index data to improve patient experience.
2. Manage overall patient experience within the hospital.
3. Manage key account and stakeholder relations.
4. Manage and control patient experience finances.
5. Lead and manage the people in the Patient Experience Function.
6. Manage marketing and communication initiatives.

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Bachelor’s degree in human sciences (Majors in Nursing, Social Work, and Psychology).

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: 5 years’ experience in service-oriented environment/operations.

DESIRED EXPERIENCE: Experience in the healthcare and service industry.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Knowledge, understanding and application of client satisfaction best practices.
• Competent in using Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures.
• The utilisation and application of Patient Experience related Administration and Survey Systems (e.g. Press Ganey).
• Understanding of the Mediclinic Patient Journey.
• Knowledge and application of Mediclinic Patient Experience Policies and Procedures.

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.