Parts trainee Salesperson Global Grade 06

Key Output

1. Achieve parts sales key performance indicators:
2. OTIF (on time in full) orders
3. Ensure customer details are captured accurately when opening a new account
4. Grow and promote over the counter sales by promptly providing quotations and a quality customer service
5. Ensure quote conversions and report on lost sales
6. Accurately interpret and identify customer parts requirements and propose best availability options. Promote complimentary products
7. Accountable to manage open sales orders to customers and deliver in shortest possible time period
8. Accurately reflect the date and time when customers require parts (required by date)
9. Ensure correct information on all orders
10. Ensure accurate and timely feedback to customers on order status
11. Execute the business continuity process as and when instructed
12. Provide an after-hour service as and when required
13. Comply with all safety and security rules and policies
14. For new customers, request creation of new account and ensure compliance to CES policy requirements
15. Capture customer order requirements to produce a quotation
16. Apply appropriate systems (SIS, TMI, SIMSi, OTV, etc) if part numbers are not available
17. Determine availability of parts from JDC and overseas parts supply chain to provide accurate information to customers and correctly reflect OTIF date upon conversion of quote. Log CID tickets with CAT to improve leadtime to customers
18. Assess various options by consulting SIS, alternative locations, to provide parts to customer within required time frame
19. Select appropriate order reason to order parts from supplier considering cut off times, order priorities and additional charges
20. Action workflow messages immediately upon receipt; reorder parts if required and inform customers accordingly
21. Run report to follow up on back orders, open sales orders and open quotes
22. Close open quotes with valid reasons for marketing analysis
23. Inform pricing and master data teams on any incorrect data