Parts Technical Support Specialist

Job Title: Parts Technical Support Specialist

Closing date: 25 November 2024

Location: Johannesburg

Apply to: info@baicsa.co.za

Job Type: Full-time

KEY DUTIES AND RESPONSIBILITIES:

1. Assist service technicians and customers by identifying and locating appropriate parts for various vehicle models.
2. Offer technical advice on parts selection, compatibility, and installation procedures to avoid issues during servicing.
3. Stay updated on new parts, supersessions, and obsolescence, ensuring the availability of current information to support teams.
4. Address inquiries from customers and dealers regarding parts availability, specifications, and pricing.
5. Resolve customer complaints related to parts quality or service and escalate complex issues to management when necessary.
6. Ensure all parts are documented accurately in inventory management systems, including serial numbers, prices, and quantities.
7. Maintain records of orders, returns, and warranties in compliance with company and industry standards.
8. Identify areas for improvement in the parts department and propose solutions to enhance efficiency and accuracy.

EDUCATION AND EXPERIENCE:

1. Bachelor’s Degree in Automation Technology, Mechanical Engineering or related field.
2. 3+ years in parts, technical support preferably in the automotive industry.

COMPETENCIES:

1. Proficiency in automotive parts and technical knowledge of various vehicle systems (e.g., engine, transmission, electrical).
2. Familiarity with parts management software.

Join our team and become part of a dynamic and innovative company at the forefront of the automotive industry. We look forward to welcoming you to our team!

Note: We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. Preference will be given to applicants in line with our current employment equity plan and targets.

Please note that should you not receive a response within 5 business days of applying, you may consider your application as being unsuccessful.