Parts Manager

Parts Manager - Randburg

Our well-known automotive vehicle dealer client based in Northcliff currently holds a vacancy for an experienced Parts Manager.

Job Description

Reporting to the Dealer Principal, the incumbent will be part of the dealership’s management team, managing the Brand parts department. An experienced parts professional is sought, who can provide excellent customer service, motivate staff, control costs, and maintain high levels of sales on an ongoing basis. The Parts Manager will need to have the ability to take the dealership’s Parts Business to the next level by increasing market share, profitability, and customer satisfaction.

Position Overview

Specific Role Responsibilities

• Ensuring the highest degree of customer satisfaction at all times.
• Maintaining agreed profit margins and return on investment.
• Actively seeking to maintain/achieve an acceptable market share.
• Selling the maximum amount of parts to trade and retail customers.

Qualifications and Experience

• At least 5 years managerial experience in the Brand parts department.
• Must be a people person who can focus on building a strong team.
• Must be passionate about customer service and staff leadership.
• Must have strong marketing skills.
• Must be able to provide the right return on investment.
• A strong awareness of the absolute necessity of good customer relations.
• The ability to work under pressure and motivate staff.
• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04.

Skills and Personal Attributes

• Display honesty, integrity, and humility in all actions and encourage others to do the same.
• Be able to set clear standards and stretch goals in consultation with the team.
• Understand the dealership business value chain and key performance indicators that impact on success.
• Communicate a clear change plan with steps and behaviours required to achieve team goals.
• Regularly question the status quo and investigate different approaches to doing the job.
• Proactively identify problems or challenges in a situation.
• Motivate team members to achieve individual and team goals.
• Continuously identify process efficiencies.
• Realise the value of and embrace the diversity of people in the workplace and promote a climate of inclusiveness.
• Hold effective team meetings that facilitate goal clarity, information sharing, and team reviews.
• Build and maintain effective relationships with colleagues, managers, and key stakeholders.
• Think clearly and remain calm, focused, and positive under pressure.