Partner Operations Coordinator

At Uber, we're redefining the way the world moves, and our Grocery & Retail team is at the forefront of bringing on-demand delivery of virtually anything to customers worldwide. We're seeking a Partner Coordinator to join our Enterprise team, supporting some of our most strategic Grocery & Retail partners. In this role, you'll drive operational excellence, foster growth, and ensure exceptional customer experiences by collaborating with internal teams and merchant partners.

If you thrive in a collaborative, fast-paced environment, are curious and eager to learn, and have a passion for customer obsession, this role is for you!

What You'll Do

1. Collaborate with Enterprise Partner Managers to execute joint business strategies with Grocery & Retail brands.
2. Support the onboarding process for new stores and manage catalogs to optimize partner performance.
3. Build and nurture relationships with merchant partners by handling routine communications and providing timely follow-ups.
4. Manage day-to-day operations such as reporting, invoicing, and merchandising efforts to drive efficiency and profitability.
5. Analyze data using internal systems to identify and recommend improvements for both Uber and its partners.
6. Create client-facing resources and materials, streamlining best practices to enhance the partner experience.
7. Represent Uber Eats' mission and brand as an ambassador while supporting the delivery of an exceptional partner journey.

What You'll Need

1. 1-2 years of professional experience in a client-facing role, ideally working with enterprise or mid-market accounts.
2. A proactive, problem-solving mindset with the ability to adapt quickly in a fast-paced, ever-evolving environment.
3. Strong relationship-building skills, with an intuitive understanding of internal and external stakeholders at all levels of an organization.
4. A team-oriented attitude combined with the ability to work autonomously and manage multiple priorities simultaneously.
5. Experience with tools such as Google Docs; familiarity with SQL and Salesforce is a strong plus.
6. A collaborative and self-starter approach, paired with analytical abilities to identify opportunities and take ownership of solutions.
7. Exceptional organizational skills and attention to detail, ensuring tasks are completed with precision and on time.

Why Join Uber?

Uber's Grocery & Retail team is a dynamic and entrepreneurial environment where every day presents an opportunity to learn and grow. At Uber, you'll be part of a diverse culture that values teamwork, innovation, and delivering impact. We invest in your development and empower you to build a fulfilling career.

Learn more about the benefits of joining Uber here: https://www.uber.com/nl/en/careers/benefits/

Let's move the world forward together!