Paralegal

1. Meet Tests Turn Around Times Within Targeted Timeframes and Standards

• Develop and implement systems to meet 95% of TAT performance.

2. Accurate processing of Patient Samples

• Perform diagnostic testing procedures, review and verify results, and interact with pathologists on technical matters to provide all relevant data that may pertain to the prevention, diagnosis, or treatment of diseases.

3. Actively Manage Stock Levels Within Agreed Parameters and Safety Stock Levels

• Submit stock forecast as per deadlines referencing the last 30 days tests and accurate stock on hand values.
• Actively monitor tests per week versus forecast and address anomalies.
• Report on usage per analyser; identify excessive wastage versus designed specifications.
• Maintain records of stock control to present consumption.

4. Effective Capacity Resource Planning and Scheduling

• Facilitate that the departmental operations are functional and that service delivery to clients and patients is met.
• Ensure that shift coverage with scheduled work arrangements is met and complies with HR requirements.

5. Team Management

• Design a Training and Competency Plan for staff development.
• Facilitate all educational opportunities and activities for staff to ensure objectives and performance standards are adhered to.

6. Resolution of Queries and Complaints

• Actively address and action internal and external complaints in a systematic manner, implement corrective actions, and monitor effectiveness for adherence to protocols.

7. Effectively Manage the Assets (Equipment) Required to Achieve the Department's Operation Requirements

• Report on physical, financial, and contractual aspects of all equipment on a monthly basis.

8. Cost Management

• Monitor, control, and report on operational costs without compromising quality standards.

9. Quality Assurance by Implementing Good Lab Practices Referencing SANAS / ISO 15189 Standards

• Ensure compliance with standard operating procedures, work instructions, checklists, and resolution of nonconformances.
• Actively uphold compliance with the quality standards in the organisation.
• Participate in continuing professional development (CPD) activities, training, and seminars to stay current on knowledge and skills and to meet professional registration requirements. This also requires the availability of up-to-date records.

10. Health, Safety and Environment

• Ensure that all staff are compliant with all Health and Safety rules and regulations to prevent incidents and minimise exposure to risks to personnel and the environment.

Key Skills