Outbound Specialist - 0435 - Pretoria, South Africa

About The Client

Our client is a full-service digital marketing agency that partners with painting business owners to help them increase sales, improve customer retention, and boost profitability through comprehensive online marketing solutions. Their expertise includes SEO, PPC, Meta Ads, Google Local Service (LSA) Ads, Social Media, and other digital marketing services, and they pride themselves on delivering measurable results and exceptional service to their clients.

About The Role

We are seeking a motivated and results-driven Outbound Specialist to join our client’s sales team. The primary purpose of this role is to connect with cold and warm leads, effectively qualify prospects, and schedule appointments for the Sales Representatives. The ideal candidate will play a crucial role in driving lead generation, ensuring a consistent flow of high-quality leads into the sales pipeline, and contributing to the success of their sales efforts.

Fluency in English is a must.

What You'll Be Doing

• Make outbound calls to cold and warm leads, introduce the agency’s services, and set appointments.
• Follow up via phone, email, and SMS to nurture leads through the sales funnel.
• Qualify leads by asking relevant questions to determine fit with the agency’s services.
• Keep detailed records of all interactions, updating the CRM system to ensure accurate tracking of leads and appointments.
• Report on key performance metrics, including the number of calls made, appointments set, and conversion rates.
• Schedule sales appointments for the Sales Representative, providing all necessary lead information for a successful meeting.
• Confirm and remind leads about scheduled appointments to minimize no-shows.
• Collaborate with the Sales Representative to renew outreach strategies based on performance data and feedback.
• Participate in regular meetings to discuss progress, challenges, and opportunities for improvement.
  
  

Who Are We Looking For

• Minimum of 1+ years of experience in appointment setting, cold calling, or lead generation.
• Proven track record of meeting or exceeding appointment-setting goals in a sales-driven environment.
• Experience qualifying leads to match the agency's target audience and services.
• Strong verbal and written communication skills.
• Experience with CRM systems for managing leads and tracking follow-ups.
• Proficiency in managing high-volume outreach while maintaining attention to detail.
  
  

Position: Outbound Specialist

Remote Status: Remote

Working Hours: 9 am to 6 pm EST

Salary: USD 1000 to USD 1300 per month + Performance based bonus

Internal Job ID: 0435