Outbound Sales Agent

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai, and the Netherlands with principal operations in pay television, video entertainment, advertising, and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax, and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On Demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content, and providing an exceptional customer experience.

Join Africa's most loved storyteller!

Reports to: Billing Manager OTC
Direct Reports: Yes
Department: Shared Services Centre: Order to Cash (OTC)
Key Customers: SA Operations, EBS, MAH Operations, SA Finance, MAH Finance, Customer Group, Risk and Compliance SA, Revenue Assurance, Customer Value Management, Showmax Finance.

Purpose of the Position: To oversee daily Billing team operations for all aspects of billing across B2B and B2C clients for Showmax, DStv SA, and DStv MAH.

Key Performance Areas:

1. Billing Management: Develop and manage controls to ensure minimum OTC revenue losses by correcting the KPIs discrepancies daily.
2. Collaborate with the in-country teams and operations to resolve billing issues.
3. Ensure resolution of issues raised by guiding the fixing of customer accounts in Clarity and logging Technology change requests as required.
4. Perform Root Cause Analysis on persistent discrepancies and provide input for solutions.
5. Continuously review the end-to-end billing process to prevent revenue leakage related to Billing.
6. Provide comprehensive revenue risk analysis to drive internal improvements through prioritization of revenue assurance initiatives.
7. Work with system architects to develop, improve, and support automation and efficiency of all revenue assurance activities.
8. Champion revenue leakage issues by influencing and engaging with key stakeholders.
9. Manage the document processes and procedures.

Billing Interface Support:

1. Provide input to technical documentation for interface requirements when there are new products developed or any product changes.
2. Manage the document processes and procedures for interface requirements.
3. Monitor all billing interfaces for any failed messages; work within the defined process to resolve the failed messages.
4. Serve as liaison to the billing interface team, business, and ERP team.
5. Ensure posting of transactions compliance with IFRS standards.
6. Ensure all customer invoicing is posted correctly in the accounting system.

People Management:

1. Supervise a team to ensure effective daily operations.
2. Support the line manager to develop a high-performing team by conducting daily and weekly operational performance discussions and assisting employees in preparing the portfolio of evidence for formal performance development discussions.
3. Coach and mentor team members daily on how to improve their productivity and use MultiChoice's processes and systems.
4. Monitor team members to ensure that planned training is undertaken.
5. Establish and maintain a succession plan for the team.
6. Interview candidates to join the team and provide input into the recruitment decision.

Project Management:

1. Review BRS for control implementation on product development and enhancements before deployment.
2. Monitor issues logged to ensure documentation for EBS is drafted if issues persist (how the system should work vs how it is working).

Qualification:

3-year diploma / degree in Accounting / Finance or studying towards a diploma / degree in Accounting / Finance. Information Systems qualification will be an added advantage.

Experience & Skills Required:

1. 3+ years working experience in a Billing role within media, financial services, or telecommunications.
2. Strong knowledge of the order to cash process.
3. Proactive, capable of driving results without supervision.
4. Excellent teamwork and communication skills.
5. Detail-oriented, analytical, investigative problem solver.

Preferred:

Exposure to SAP ERP, MS Dynamics CRM, Hansen's ICX, and Clarity. Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence, and Analytics, a definite plus.

Technical Competencies:

Data Analytics (knowledge of data analytical tools such as SQL / Python / SAS would be a plus), Governance compliance / management, Analytical skills, Attention to detail and financial impact, Billing Systems, Leakage Management, Revenue Assurance, Financial Risk Management, Continuous Improvement.