OT Systems Technician

Ignite your career with us! Join our dynamic, forward-thinking company as we seek a passionate individual to fill the role of an OT System Technician. Your role will be crucial to maintain, optimise, and support Infrastructure Hardware, Software, and Applications in the IM Department.

Responsibilities

• Initial problem definition and clarification through diagnostic testing and/or instructions from senior staff and follow through to resolution.
  
• Support, monitor, test and troubleshoot hardware and software problems.
  
• Support and maintain end-user requirements, including troubleshooting, account maintenance and training.
  
• Assist in inventory and asset management for IIT resources including software, servers and workstations.
  
• Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.
  
• Resolving cross-functional issues at a technical level.
  
• Carry out industry-standard tests to diagnose and resolve faults.
  
• Explain technical solutions to non-technical staff.
  
• Gain in-depth knowledge of the skills required to monitor and diagnose problems relating to technical areas.
  
• Production of technical and architectural documentation to agreed quality standards.
  
• Maximise systems availability and performance through fault-tolerant configurations, efficient network and server architectures, and proactive monitoring.
  
• Stay abreast of advances in technology.
  
• Perform additional duties as assigned by management.
  
• Maintain professionalism, good attitude, and appropriate behaviour with IIT personnel, clients, and vendors.
  
• Assist in maintaining a clean and orderly workplace/office.
  

Underground Responsibilities

• Support, monitor, test, and troubleshoot hardware and software problems.
  
• Carry out industry-standard tests to diagnose and resolve faults.
  

Requirements

• Strong understanding of IT Infrastructures.
  
• System analysis and integration.
  
• Orchestrate documentation of procedures, standards and activities.
  
• Information processing principles, methods and procedures.
  
• Propose workable solutions and improvements.
  
• Perform standard system installations with minimal supervision.
  
• Operate a variety of related Servers, Software & LAN Equipment.
  
• Troubleshoot and resolve complex software, hardware and network problems.
  
• Communicate effectively orally and in writing.
  
• Strong understanding of TCP/IP and DNS.
  
• Experience with operating system imaging technology.
  
• Self-starter that requires minimal supervision and can provide oversight for any assigned projects.
  
• Thorough knowledge of good server and system administration principles.
  
• Working knowledge of Microsoft server and client Architecture.
  
• Development of IT VISIO diagrams/drawings.
  

Education

• Completed Grade 12
  
• A+ / MCDST
  
• N+
  
• MCSE / MCSA / MCITP (Preferred)
  
  

Experience

• 4 years of relevant technical experience.
  

Physical Requirements

• Driver's Licence.
  
• Own Vehicle.
  

Please reply to the email with your updated CV and all qualification certificates, including your ID copy and driving license, and 3 Months' Payslips.