Organisational Change Manager

Apply deep HR Domain and change management expertise to contextualise, design and operationalize HR product & service related change across the business in support of HR's Book of Work.

Product & service related change will involve the design of integrated change solutions and supporting advisory across the following areas at a product and service level, and may be required to be applied in multiple contexts (e.g. single / multi stakeholder groups, cluster / cross cluster, internal / external, multi segment workforce applications etc.).

Key Responsibilities:

1. Product Design Process Re-imagination
2. Technology Enablement
3. Digitalisation
4. Service Delivery Model Operationalisation
5. Leverage strong commercial and business specific knowledge, workforce experience, HR domain and change management expertise to build trusted strategic partnerships across the value chain.
6. Translate elements of the Human Capital strategy and product & service visions into an integrated change and communications management approach.
7. Engage a broad range of stakeholders (e.g. leaders, users, line managers and business leaders, employees, HR product owners and their respective teams, shared services support teams, cluster HR teams) to facilitate change management solutioning within product & service teams.
8. Apply critical thinking, design thinking and solution design skills to design multiple change solutions.
9. Define 'what good looks like' for all change initiatives and measure it (before, during and post the change).
10. Build strong cross Enterprise relationships to successfully influence and implement change initiatives and programs into meaningful business results.
11. Coach and build change management capability across stakeholder groups.
12. Leverage and apply data and insights throughout the change process.
13. Lead the scoping, planning, prioritization and implementation of people change for a product/service across the business.
14. Implement processes to identify people change risk throughout the change process and facilitate risk mitigation strategies.
15. Monitor & report on the performance & impact of the change solutions across workforce segments.
16. Ensure alignment of all product & service change initiatives with any defined Group & Regulatory standards.

Be known as a trusted advisor with credibility to drive business results across stakeholder groups with commercially relevant, practical, fit for purpose solutions.