Order & Administrative Assistant

Job Title: Order & Administrative Assistant

Location: Illovo
Job Type: Full-Time/Part-Time

Job Summary:
We are seeking a reliable and organized Order & Administrative Assistant to manage and attend to all online orders, assist with other order-related tasks, and support administrative functions for our vape store . This role is crucial in ensuring smooth and efficient operations, providing excellent customer service, and maintaining our store's reputation.

Key Responsibilities:

• Order Management:
• Monitor and manage all incoming orders, ensuring timely and accurate fulfillment.
• Coordinate with the store team to ensure orders are prepared and packaged correctly.
• Track and resolve any issues related to orders, including delays, customer complaints, and returns.
• General Order Assistance:
• Assist with the processing and management of other online orders or deliveries as needed.
• Liaise with delivery partners and customers to provide updates and handle inquiries.
• Administrative Support:
• Manage the administrative tasks related to the vape store's presence, including inventory management, updating product listings, and maintaining accurate records.
• Assist with customer inquiries and support through various communication channels.
• Prepare and maintain reports related to order volume, customer feedback, and sales performance.
• Customer Service:
• Provide excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
• Handle any order-related complaints professionally and in a timely manner.
• Other Duties:
• Support other administrative tasks as required, including data entry, scheduling, and general office duties.
• Contribute to team efforts by accomplishing related tasks as needed.

Qualifications:

• Previous experience in order management, customer service, or administrative roles is preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using basic computer applications (e.g., Microsoft Office).
• Reliable, punctual, and able to work independently.

How to Apply:
Please send your resume and a brief cover letter explaining your interest in this position to vapecrazyillovo@gmail.com. Applications will be reviewed on a rolling basis.

Job Types: Full-time, Part-time

Pay: From R5500,00 per month