Oracle Epm Operations Lead

Oracle EPM Operations Lead
Apply locations: Johannesburg
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: April 2 (5 days left to apply)
Job requisition id: R

Hello Future Oracle EPM Operations Lead! Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities:

1. Understand the business areas and its structures, ensuring the team aligns with company strategic goals.
2. Responsible for all department administration, records management, budgeting, cost management, monthly management accounts, invoicing, charge outs, vendor negotiations, contract management, and SLA performance management.
3. Support management with operational reports, dashboards, and presentations.
4. Manage, track, and align product and application upgrades, forming strong working relationships with business stakeholders, SMEs, and project managers.
5. Maintain strict controls over system and user access by adhering to governance controls and pre-approved change control methodology.
6. Manage user licenses for each product against all contracts.
7. Responsible for the management of all external and internal audit engagements and scopes.
8. Ensure all audit requirements are met for both the EPM teams IT audit and during financial audits.
9. Onboard external and internal audit teams and partners onto our applications, Citrix, and PAM.
10. Support development teams by facilitating and managing all internal application UAT before deploying to production.
11. Coordinate, communicate, and document changes in operational procedures and capabilities (SLAs) and monitor performance and progress against these.
12. Manage all communications made to our user base.
13. Foster new ideas to improve the team and remain aligned to industry best practices and business goals.
14. Participate in conceptualization, design, and planning of projects for product house, business unit, or segment.
15. Deliver exceptional service for stakeholders that builds a rewarding and trusting relationship.
16. Oversee the EPM service desk team and all their responsibilities to the team and stakeholders.
17. Ensure end user support and system availability for all critical reporting periods (monthly, quarterly, half-year).

Qualifications:

You will have access to opportunities to network and collaborate, challenging work, and opportunities to innovate. We can be a match if you can be a liaison to resolutions of user requests and/or application issues via internal, external, or support providers.

This position is for a professional who gets acquainted with its stakeholders and acts as a main point of contact for customer escalations.

You will need to develop and maintain all end user guides and training platforms and documentation as well as maintain our end user SharePoint site.

We look forward to engaging with you further. Apply now!

Job Details:

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below: 02 / 04 / 25.

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

About Us:

Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking report.

FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.