Operations Support Assistant (E-Commerce) - Umhlanga (6 Months Ftc)

The Star Merchant has an exciting opportunity available for an Operations Support Assistant (E-Commerce) to be based in Umhlanga, Durban.

This role ensures smooth and efficient operation by being responsible for order processing, inventory management, price changes, customer service, system updates, reporting, and other administrative duties as required.

The ideal candidate will need to be detail-oriented, proactive, and adapt at using E-commerce platforms and tools.

Minimum Requirements

1. 1 – 2 years of experience in inventory management systems.
2. 1 – 2 years of experience in an administrative role.
3. 1 – 2 years of experience in customer liaison.
4. Basic understanding of eCommerce platforms & tools (e.g., Shopify, Magento).
5. Proficiency in Excel or Google Sheets to analyze sales and pricing data.

Advantageous

1. Knowledge of eCommerce pricing strategies.
2. Strong experience in market research and data analysis.
3. Ability to interpret complex data & present findings in an actionable manner.

Responsibilities

1. Coordinate product listings, ensuring they are priced correctly and reflect the latest promotional changes.
2. Process customer orders efficiently and accurately through the e-commerce platform.
3. Monitor order status, track shipments, and resolve any order-related issues.
4. Assess competitors to provide data to management on similarly priced products.
5. Analyze market trends or statistics to provide insight on what products are popular on online platforms.
6. Weekly product sales mix to be reported on.
7. Ensure orders are dispatched in a timely manner and update the system accordingly.
8. Assist with managing product inventory, including updating stock levels and handling product returns.
9. Track stock levels and assist in reordering products when needed.
10. Ensure product listings are accurate and up to date.
11. Respond to customer inquiries regarding orders, products, and shipping through email, phone, or chat.
12. Troubleshoot issues related to shipping, returns, refunds, and product availability.
13. Provide timely solutions to customer concerns to maintain high satisfaction levels.
14. Update and maintain product listings, prices, and descriptions across e-commerce platforms.
15. Assist in integrating new technologies, systems, and processes to improve operational efficiency.
16. Support the implementation of promotions, discounts, and offers.
17. Generate and track reports on sales performance, customer feedback, inventory levels, and other key metrics.
18. Assist in analyzing operational trends and making recommendations for process improvements.
19. Work closely with the logistics, sales, and marketing teams to ensure smooth operations.
20. Assist with the coordination of marketing campaigns, sales promotions, and product launches.
21. Monitor the quality of products and service provided, ensuring consistency and accuracy.
22. Report discrepancies in product details or order fulfillment to the appropriate team members.
23. Functions within the role include the above but are not limited to any administrative and operational duties within the entity as seen fit by line management.
24. Ability to handle multiple tasks & meet deadlines in a fast-paced environment.

Skills And Competencies

1. Accountability
2. Strong attention to detail
3. People Management Skills
4. Results Driven
5. Time Management
6. Good communication skills
7. Teamwork

At The Star Merchant, we believe talent and passion have no limits. We're committed to an inclusive workplace where everyone, regardless of ability, can thrive. Diversity makes us stronger, and accessibility is central to everything we do. We encourage candidates with disabilities who meet the job requirements to apply, and we're here to support you with any accommodations during the hiring process.

Please note that only team members who meet the stipulated minimum requirements will be considered. Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.