Operations Supervisor X2

Job Purpose

Plan, direct and coordinate the operations of a department. Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental operations through the provision of effective methods and strategies.

Responsibilities

Leadership

• Visit and evaluate the work of employees to ensure they are working according to company and customer standards.
• Supervise effective completion and collection of information and data to enhance growth (spares, failure rates, root cause analysis etc).
• Analyse all opportunities and recommend ways to improve efficiency and reduce costs.
• Prepare project updates within required timeframe and delegate individual tasks to all employees.
• Prepare regular reports. Perform audits on various operations and evaluate processes as per business requirements.

Operations

• Implementation of strategies to avoid risks and uncertainties within the designated branch/area.
• Improve the operational and HR support systems (including HR, Finance and QC), processes and policies in support of the organisation’s mission specifically management reporting, information flow, business process and organisational planning.
• Assist with annual budget in conjunction with sales representatives and technical coordinators.
• Control expenses to meet budget guidelines.
• Maintain and develop existing and new customers by directly interacting with clients.
• Attend and present at customer meetings.

Health and Safety

• Adhere to all customer safety regulations at all times.
• Adhere to specific risk assessments before commencing daily tasks.
• Ensure medical and inductions are valid.

Administration

• Compiling and submitting of monthly reports of feedback of the area/region, products and efforts made.

Personal Attributes

Achievement

• Flexibility: Being open to change as an opportunity and adjusting to new situations.
• Challenging Goals: Demonstrates high expectations by setting challenging goals for him or herself and others.
• Initiative: Takes initiative and goes above and beyond typical expectations.
• Follow through: Follows through on commitments and promises with an appropriate sense of urgency.
• Resilience: Demonstrates perseverance through significant challenges to reach goals.

Continuous Learning

• Learning: Takes responsibility for behaviour, mistakes, and results, learns from successes and failures, and teaches others to do the same.
• Improvement: Continuously and humbly seeks opportunities for personal and organizational improvement.
• Innovation: Values and encourages creative and innovative ideas.
• Sharing: Contributes to a culture of sharing effective practices within the organization and across the organization network.

Critical Thinking and Problem Solving

• Gathering Information: Gathers information from multiple relevant sources and stakeholders when problem-solving.

Planning and Execution

• Prioritizing: Manages time and resources effectively, prioritizing efforts according to organizational goals.
• Accountability: Regularly compares actual progress to planned milestones and adjusts plans accordingly, holding him or herself and others accountable for achieving intended outcomes.

Decision-Making

• Routine: Makes and implements routine decisions in a timely manner.
• Communicating: Timely conveys decisions to relevant stakeholders and takes follow-up actions to support decisions.

Stakeholders Management

• Networking: Seeks opportunities to work with a wide range of individuals and organizations to achieve common goals and better outcomes.
• Developing Relationships: Develops mutually beneficial relationships and partnerships based upon trust, respect, and achievement of common goals.
• Trust: Gains the trust of key stakeholders by active listening and seeking to understand their views and needs.
• Respect and Appreciation: Consistently demonstrates respect and appreciation for others by empathizing, valuing their time and contributions, being available and responsive to their needs.

Communication

• Listening: Listens attentively. Seeks to understand others’ point of view and confirms understanding.
• Writing: Writes clearly, concisely and persuasively. Uses correct grammar, vocabulary and a tone that is appropriate to the message and audience.
• Speaking: Speaks in a compelling and articulate manner, adapting communication content and style to different audiences and venues.

Impact and Influence

• Adapting Style: Adapts personal leadership style/approach to influence others.
• Motivation Action: Stimulates others to take action and accomplish goals, even when no direct reporting relationship exists.

Self-Awareness

• Insight: Understands his/her own strengths and weaknesses.
• Balancing Strengths and Weaknesses: Balances personal strengths and weaknesses with the strengths and weaknesses of others.
• Seeking Growth: Seeks constructive feedback and other opportunities for self-development.

Cultural Competence

• Inclusiveness: Creates an inclusive environment that respects the culture of the employees.
• Working Cross-Culturally: Communicates and works effectively with those from diverse backgrounds.

Direction-Setting

• Inspiring Others: Inspires and gains the commitment of others towards the vision, mission, values and organizational goals.
• Modelling: Models organizational values and strong character at all times.

Team Leadership

• Delegation: Delegates tasks to appropriate individuals or groups.
• Collaboration: Promotes collaboration among team members. Encourages others to cooperate and coordinate efforts.
• Encouraging Initiative: Encourages others to proactively solve problems and take initiative.
• Conflict: Models and encourages others to manage conflict openly and productively.
• Meetings: Leads team meetings.
• Celebrating Team: Prioritizes team morale and productivity, celebrating team successes.

Performance Management

• Setting Goals: Filters down goals with employees that align with organization vision, mission, values, and goals.
• Feedback: Consistently coaches others towards goals, recognizes accomplishments, and provides timely, relevant, and constructive feedback.
• Accountability: Holds employees and teams accountable for achieving their goals and for modelling organizational values and strong character.
• Evaluation: Evaluates performance regularly, identifying leading needs.

Talent Development

• Recruitment and Selection: Selects highly effective employees.

On-the-Job Developments:

• Places individuals in roles and assignments that contribute to their personal and career development.

Minimum Requirements

• Matric and Related Qualification
• Lampman Ticket
• All OEM Training
• Good computer skills (Microsoft package)
• Knowledge of the Labour Relations Act
• Knowledge of training and supervisory techniques
• Knowledge of company policy and procedures
• Valid driver’s license
• Own Vehicle