OPERATIONS SUPERVISOR – AGRICULTURE – SOUTH AFRICA

Job Description

My Client is hiring an Operations Supervisor based at their office in Technopark, Stellenbosch. Please take note that only candidates living within a 55km radius of Stellenbosch will be considered.

Responsibilities

• Be the point-of-contact for the day-to-day running of the operation.
• Champion excellent customer service and set the team up for success.
• Establish goals for your team members that are in line with the business objectives and scheme requirements.
• Put in place a training and development plan for each team member and have regular one-on-ones to monitor progress and give constructive performance feedback.
• Work closely with Audit Delivery to ensure that clients have a seamless experience and that audits are scheduled optimally.
• Work closely with IT to identify and implement process improvements and ensure that all processes are correctly mapped out.
• Work closely with HR on all recruitment and discipline matters.
• Manage leave schedules to ensure that the team is adequately staffed.
• Maintain financial control, by ensuring that customers are quoted and invoiced accurately, and that the monthly accrual is completed accurately too.
• Complete monthly revenue forecasts and compare these against actual results for accuracy.
• Monitor progress using Power BI reports, net promoter score, and employee engagement survey, and act accordingly based on data.

The Success Criteria For This Role

• Your team members feel supported, empowered, and equipped to reach their goals.
• Clients are loyal because they have a seamless and simple auditing experience.
• Key accounts are delighted with the company’s service, and don’t think twice about bringing more business to them.
• Key accounts are managed holistically and proactively, by doing pre-planning and pre-scheduling and monitoring progress on a continuous basis.
• Queries are answered quickly, within 48 hours at the latest.
• Deliverables are within the company and scheme owner timelines.
• Budgeted audit count is reached monthly, and forecasts are accurate.

Qualifications

• A tertiary qualification is required, and if this could be in a commercial or office administrative discipline, it would be beneficial.
• 1-2 years of experience in leading or managing a team.
• 3-5 years of experience in general office administration, preferably in scheduling activities, invoicing and client relationships.
• You have previous people management experience, and the soft skills to effectively manage the team.
• Knowledge of the testing, inspection, and consulting industry is a huge plus.
• You think in terms of client service, finances, processes, systems, and data.
• You have a positive, can-do attitude.
• You carry out your role with empathy for your colleagues and clients.
• You are an efficient and effective communicator and presenter.
• You turn problems into solutions.
• You are proactive and do follow-up so that others don’t have to.
• You have attention to detail and a high level of accuracy because you double check your work.
• You tailor your approach according to the needs of your colleagues and clients.
• You take accountability and ownership of your and your team’s development.

Email CV in WORD format: cvs@agricruitment.co.za

Please consider your application as unsuccessful if you have not been contacted within 2 weeks.

POPIA: by applying for the position, the applicant gives permission to the company to scrutinise and process personal information shared.