Operations Manager (Western Cape)

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

1. Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
2. Develop and maintain systems to ensure client service level agreements are adhered to at all times and maintain relationships with client contact and accounts personnel.
3. Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
4. Conduct site visits of allocated sites and report on activities, results, and recommendations.
5. Manage delivery of cleaning chemicals and consumables to sites; manage availability and condition of site equipment.
6. Control and manage company assets.
7. Implement cleaner work schedules and evaluate and manage performance; adhere to company policy and procedures.
8. Ensure maintenance of health and safety requirements on sites; keep safety file up to date.
9. Ensure staff is trained on Health and Safety as required by the OSH Act.
10. Achieve monthly non-contractual revenue targets; maintain existing customer base and ensure upselling on existing contracts.
11. Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
12. Provide monthly horizontal feedback and variance explanations.

The applicant must meet the following requirements:

1. NQF Level 6: Diploma in Property Management, Project Management, Operations Management, or related formal qualification.
2. SAFMA Certified Facilities Supervisor.
3. Matric (Senior Certificate).
4. Valid SA Drivers’ License.
5. 3 years of knowledge and experience in the Cleaning/Hygiene industry or outsourced property services.
6. Basic knowledge of HR-related issues and procedures; Property Management.
7. MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365.
8. Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems.

1. Initiative/Proactivity.
2. Deadline Driven & Highly Motivated.
3. Stress Tolerant.
4. Excellent Written Communication.
5. Capacity Building.
6. Coaching.
7. Customer Focus & Quality Management.
8. Negotiation Skills.
9. Analytical Skills & Process Improvement.
10. Financial Planning and Strategy.
11. Teamwork & Partnering.
12. Relationship Building.
13. Interactive Reasoning, Strategic Thinking & Strategic Planning.
14. Excellent Oral Communication.