Operations Manager: Shopping Centre

We are seeking an Operations Manager to oversee a cluster of buildings within our client of buildings. The ideal candidate will possess strong leadership skills, excellent organisational abilities, and a proven track record in property management operations. This role requires effective communication with tenants, clients, contractors, and internal stakeholders to maintain high standards of property management. If you thrive in a dynamic environment and have a passion for optimising operational efficiency in property management, we encourage you to apply.

REQUIREMENTS

1. Minimum Grade 12 qualification
2. Between 3 – 5 years of relevant experience in Facilities or Operations Management
3. Electrical, mechanical, or construction background, as well as technical skills
4. Building compliance and HSE requirements
5. Advanced technical knowledge
6. Experience in overseeing daily operations and coordinating team efforts
7. Proficiency in computer applications including MS Office (Excel, Word, PowerPoint), as well as business systems such as SAP and MDA
8. Awareness and implementation of quality standards
9. Basic contract management abilities
10. Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers
11. Working knowledge and understanding of lease conditions
12. Administration principles and reporting expertise
13. Understanding of cost budgeting and control
14. Working knowledge of statutory requirements, including the Occupational Health and Safety Act
15. Excellent communication skills (verbal and written)
16. Proficiency in basic numeracy skills

DUTIES

1. Budgeting and expense control
2. Managing and creating purchase orders
3. Oversee repairs and emergency and running maintenance
4. Co-ordinate aspects such as cleaning and security
5. Conduct inspections, example reinstatement, vacancy, building conditions, OHS, etc.
6. Energy management
7. Liaise with internal and external parties on housekeeping matters and address building related queries
8. Ensure compliance with statutory requirements and coordinate Public Liability and Property damage claims
9. Plan and execute planned maintenance
10. Manage ad-hoc projects and coordinate tenant installations
11. Monitor monthly deviations, seek approvals, and ensure operational compliance

Desired Skills:

1. Facilities Management
2. Technical Expertise
3. Compliance & Safety