Operations Manager (Security)

The Recruitment Guy (Pty) Ltd

Newcastle

ZAR 300 000 - 600 000

Job description

An opportunity for an experienced Operations Manager (Security) is available for permanent employment based in Newcastle.

Industry: Security / Guarding / Farmwatch / Armed Response.

Salary: Market related available/negotiable (based on exp.) + company vehicle.

Occupational Level: Professionally Qualified and experienced specialists / mid-management.

Subordinates: Guarding Manager, Fleet Controller, Farm watch Co-ordinator.

Duties and Responsibilities:

Key Performance Area 1 (50%): Operations:

Accountable to maintain quality, service and outputs related to work in the district (alarm services,
contact centres, armed response, guarding etc.) in compliance with policy and procedures.
Oversee key projects, processes, and performance reports.
Identify and solve immediate operational problems within team environment and escalate
unresolved issues for resolution as and when required.
Ensure effective operations management service delivery, ensuring compliance with identified
service practices, principles, and processes.
Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for
challenging operational issues.
Visit client sites on an ongoing basis.
Play an active role in escalated customer complaints.
Develop and maintain client relationships to enhance customer service.
Resolve and escalate customer complaints within the set time frames.

Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management:

Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report
on the achievement of planned objectives, and escalate deviations.
Assist the business in achieving the budgeted financial targets by continuous service improvement
and cost management, included but not limited to;
Managing fuel consumption.
Managing the vehicle related costs through reduction in incidents, costs and the optimisation of
resource deployment.
Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess
leave, and staff turnover.
Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
Overhead cost control to effectively manage the cost of service delivery.

Key Performance Area 3 (15%): People Management:

Create individual and team ownership for decisions, plans and strategies by collaborating with and
empowering team members.
Integrate and assign resources across the auditing function through effective workforce planning, to
ensure efficient work streams.
Effectively manage performance within the team in order to ensure business objectives are
achieved.
Provide clear leadership and promote and foster a team culture consistent with group values.
Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team,
creating an organisation-wide learning enabled environment.
Embrace diversity and drive the Employment Equity strategy within the auditing function
Engage with various stakeholders across the business to drive communication and collaboration.
Manage the succession planning process within area of responsibility.

Key Performance Area 4 (15%): Governance and Reporting:

Implement governance and compliance policies and processes effectively.
Identify, manage, and provide feedback on any risk exposure within the region.
Provide inputs for the business area on financial and non-financial reports to devise solutions or
improvements.
Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
Prepare all relevant reports for stakeholders within required timeframes.
Ensure that all employees are trained in accordance with set standards and regulatory requirements
to ensure compliance.
Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).

Requirements:

Competencies:

Skills: