Operations Manager #ICT

Purpose:

To drive operational excellence, manage IT Technicians, oversee the warehouse and ensure the organisation remainscommitted to sustainability, balancing efficiency with environmental, social responsibility and governance issues.

Key duties:

Operations management

• Analysing productivity data and optimising staffing and production capacity
• Design new processes to improve quality or increase productivity or profitability
• Manage stock control and inventory checks.
• Communicate changes in order processes to relevant parties.
• Ensure compliance to health and safety regulations.
• Document procedures for third-party monitoring.
• Create and monitor project and teams.
• Review workloads and manpower to ensure targets are met.
• Support the Managing Executive or executive teams vision and strategy.

Financial management

• Managing departmental budgets
• Optimise stock holding in line with stockholding targets
• Devise creative ways to unlock cash tied in inventory

Staff leadership and management

• Resource teams adequately to achieve business and operational targets.
• Manage the effective achievement of our client's group objectives through effective leadership, the setting of individual objectives, managing performance, and developing and motivating teams to maximise performance.
• Build and manage a high-performing team by providing leadership, role clarity, training and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Define roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program within the business unit to achieve business targets
• Performance management resources in accordance with relevant policy and legislation
• Promote a partnership approach to developing strong relationships with other working groups and ensure adherence to Group governance.

Governance, risk and business continuity management

• Ensure that appropriate governance systems are in place and in line with future requirements, i.e. policies, procedures and reporting structures.
• Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries and markets.
• Stay up to date of new trends and innovations in operations.
• Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
• Lead and guide improvement projects that will increase profits or protect against risks in the function

Education

• Minimum of a Business Management or Engineering degree
• Management/Leadership program will be advantageous
• Postgraduate qualification in business or equivalent for degree holders with no commercial qualification

Experience

• At least 8 years of experience in an operational role with a demonstrated ability to manage and deliver on expectations
• At least 5 years experience in a senior management role.