Operations Manager

Operations Manager

Beachfront Wedding Venue / Retreat - West Coast - Western Cape

The Operations Manager will oversee all aspects of operations, ensuring seamless execution of events and delivering exceptional experiences for guests.

You will manage a diverse and skilled team, including the event manager, marketing manager, receptionist, kitchen and bar staff, and cleaning team.

This hands-on leadership role is critical to maintaining the property's reputation for excellence while supporting the owner in growing and refining the business.

Key Responsibilities

1. Team Leadership and Management:
   ○ Oversee and support the event manager, part-time marketing manager, receptionist, and operational teams (kitchen, bar, and cleaning staff).
   ○ Foster a collaborative, motivated, and customer-focused team culture.
   ○ Manage team schedules, recruitment, training, and performance evaluations.
2. Venue Operations:
   ○ Oversee daily operations, ensuring smooth functioning across all departments.
   ○ Maintain high standards of cleanliness, safety, and guest satisfaction.
   ○ Manage vendor and supplier relationships to ensure consistent quality and service.
3. Event Coordination:
   ○ Work closely with the event manager to ensure flawless execution of events.
   ○ Address guest inquiries and resolve issues promptly and professionally.
   ○ Assist with event planning and logistics as needed.
4. Financial Oversight:
   ○ Manage budgets, track expenses, and ensure cost-effective operations.
   ○ Report on financial performance, identifying areas for improvement.
   ○ Collaborate with the owner to develop strategies to grow revenue streams.
5. Marketing and Business Development:
   ○ Work alongside the part-time marketing manager to promote Strandkombuis and drive bookings.
   ○ Identify opportunities for business growth and enhanced guest experiences.
6. Venue Maintenance:
   ○ Ensure the venue and its facilities are well-maintained and fully operational.
   ○ Address maintenance issues promptly to uphold the venue’s aesthetic and functional standards.

Key Qualifications and Skills
• Proven experience in hospitality, event management, or a similar leadership role.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills, with a passion for guest service.
• Financial acumen, with experience managing budgets and expenses.
• Ability to lead and inspire a diverse team, fostering collaboration and accountability.
• Flexibility to adapt to a dynamic environment and work varied hours, including weekends and evenings.

• Work at a breathtaking beachfront venue, surrounded by natural beauty.
• Be part of a passionate and dynamic team.
• Enjoy the opportunity to make a tangible impact on the guest experience and business success.

Salary: R 30 000 - R 45 000 including accommodation