Operations Manager

Maintenance Manager

LOCATION: Garden Route

SALARY AND BENEFITS: R500000 – R650000 p/a

DESCRIPTION / SYNOPSIS:

The Operations Manager is responsible for overseeing and managing the day-to-day operational activities of the estate. This role ensures that all services, infrastructure, and facilities within the estate are maintained to the highest standards, contributing to a safe, secure, and enjoyable living environment for residents. The Operations Manager works closely with the Estate Manager, staff, service providers, and residents to ensure efficient operations and continuous improvement.

MINIMUM REQUIREMENTS:

• Education:
  • Diploma or degree in Operations Management, Facilities Management, Property Management or a related field.
• Experience:
  • A minimum of 5-7 years of experience in operations or facilities management, preferably within a residential estate or similar environment.
• Knowledge:
  • Strong understanding of property maintenance, security management, health and safety regulations, and vendor management.
• Full-time position and on-call for emergencies and operational issues.
• Work may involve physical activity, including site inspections and overseeing maintenance work.

RESPONSIBILITIES:

• Facilities and Infrastructure Management:
  • Oversee the maintenance and upkeep of all estate-managed facilities, infrastructure, and common areas, including roads, buildings, parks, and utilities.
  • Ensure that all mechanical, electrical, and plumbing systems function efficiently.
  • Coordinate and supervise repair work, renovations, and other maintenance activities.
  • Manage relationships with contractors, ensuring work is completed to a high standard and within budget.
• Security Management:
  • Work with the estate’s security team to ensure the safety and security of residents, visitors, and property.
  • Monitor security systems and protocols, ensuring they are up-to-date and effective.
  • Respond to and manage security incidents and emergencies in a timely manner.
• Staff Supervision:
  • Supervise and manage operational staff, including maintenance, landscaping, security, and cleaning teams.
  • Assign tasks and responsibilities, ensuring efficient use of resources.
  • Conduct regular performance reviews and provide coaching and training to staff as needed.
  • Ensure that all staff adhere to health and safety regulations.
• Vendor and Contractor Management:
  • Liaise with service providers and contractors, managing contracts, and ensuring that services are delivered on time and to the required standards.
  • Negotiate terms and agreements with vendors to ensure value for money and quality service delivery.
  • Monitor contractor performance and address any issues that arise.
• Budget Management:
  • Assist the Estate Manager in preparing and managing the operations budget.
  • Monitor operational expenses, ensuring they remain within budgetary limits.
  • Approve expenditures for maintenance and repairs, keeping accurate records of all financial transactions.
• Health and Safety Compliance:
  • Ensure that all estate operations comply with health and safety regulations.
  • Implement and enforce safety protocols for staff and contractors.
  • Conduct regular safety audits and inspections to identify potential hazards and mitigate risks.
• Environmental Management:
  • Collaborate with the Environment sub-committee to implement sustainable practices across estate operations.
  • Oversee waste management, water usage, and energy efficiency initiatives.
  • Ensure the maintenance of green spaces and promote environmental stewardship within the estate.
• Project Management:
  • Oversee projects within the estate, such as renovations, landscaping, and infrastructure upgrades.
  • Develop project plans, timelines, and budgets, ensuring projects are completed on time and within budget.
  • Coordinate with relevant stakeholders to ensure project objectives are met.
• Resident Relations:
  • Serve as a point of contact for residents regarding operational matters, addressing concerns, and resolving issues promptly.
  • Communicate with residents about upcoming maintenance work, disruptions, or other relevant operational updates.
  • Promote positive relations with residents, fostering a sense of community within the estate.
• Reporting and Documentation:
  • Provide regular reports to the Estate Manager on operational activities, issues, and progress.
  • Maintain accurate records of maintenance activities, staff performance, vendor agreements, and other operational matters.
  • Prepare reports for the Board of Trustees as needed.

SOFT SKILLS/ADDITIONAL INFO:

• Skills: Excellent leadership and management skills; strong problem-solving and decision-making abilities; effective communication and interpersonal skills; budget management and project management experience.
• Personal Attributes: Detail-oriented, proactive, and able to manage multiple tasks simultaneously; high level of integrity and professionalism; ability to work independently and as part of a team.

Do you see yourself as the successful Operations Manager at this leading Company? Apply Now. Don't delay.