Operations Manager

Operations Manager
Beachfront Wedding Venue / Retreat - West Coast - Western Cape
The Operations Manager will oversee all aspects of operations, ensuring seamless execution of events and delivering exceptional experiences for guests. You will manage a diverse and skilled team, including the event manager, marketing manager, receptionist, kitchen and bar staff, and cleaning team. This hands-on leadership role is critical to maintaining the property's reputation for excellence while supporting the owner in growing and refining the business.

Key Responsibilities

1. Team Leadership and Management:
   Oversee and support the event manager, part-time marketing manager, receptionist, and operational teams (kitchen, bar, and cleaning staff). Foster a collaborative, motivated, and customer-focused team culture. Manage team schedules, recruitment, training, and performance evaluations.
2. Venue Operations:
   Oversee daily operations, ensuring smooth functioning across all departments. Maintain high standards of cleanliness, safety, and guest satisfaction. Manage vendor and supplier relationships to ensure consistent quality and service.
3. Event Coordination:
   Work closely with the event manager to ensure flawless execution of events. Address guest inquiries and resolve issues promptly and professionally. Assist with event planning and logistics as needed.
4. Financial Oversight:
   Manage budgets, track expenses, and ensure cost-effective operations. Report on financial performance, identifying areas for improvement. Collaborate with the owner to develop strategies to grow revenue streams.
5. Marketing and Business Development:
   Work alongside the part-time marketing manager to promote Strandkombuis and drive bookings. Identify opportunities for business growth and enhanced guest experiences.
6. Venue Maintenance:
   Ensure the venue and its facilities are well-maintained and fully operational. Address maintenance issues promptly to uphold the venue’s aesthetic and functional standards.

Key Qualifications and Skills

• Proven experience in hospitality, event management, or a similar leadership role.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills, with a passion for guest service.
• Financial acumen, with experience managing budgets and expenses.
• Ability to lead and inspire a diverse team, fostering collaboration and accountability.
• Flexibility to adapt to a dynamic environment and work varied hours, including weekends and evenings.

Salary: R 30 000 - R 45 000 including accommodation.