Operations Manager

Candidates are required to work closely with experienced individuals and provide:

• Management of the projects and technical group and its operations
• Workshop and road techs
• Leadership and management of the teams to ensure performance reports in tech areas
• All operations administration

Requirements:

• Great communication skills - English, Zulu, Afrikaans, other
• Telephone skills
• Minimum of 5 years’ experience at the Operations Management level within a technical, electrical, mechanics, or manufacturing company
• Proven management track record with references
• Valid driver’s license
• Diploma or Degree in Production Management, Operations Management, or electrical or Mechanic systems

Responsibilities:

• Assessing tech reports for a new processing job
• Customer communication regarding updates
• Ensuring that health and safety regulations are met
• Determining quality control standards
• Overseeing workflow processes
• Re-negotiating timescales or schedules as necessary
• Organising the repair and routine maintenance of equipment
• Liaising with buyers and marketing and sales staff
• Supervising and managing the work of staff
• Organising relevant training sessions
• Ensuring accurate reporting for flow and invoicing purposes
• Maintaining management of control systems
• Setting and agreeing on targets with Management
• Facilitating the development and maintenance of the operations process
• Maintaining a balanced service to cost and profitability ratio through evaluating, analysing, and managing performance, variations, escalations, special requests, projects, and network optimisation
• Quality assurance of service delivery including identifying and creating solutions to resolve service delivery failures and exceptions
• Ensuring workplace health, safety, and security requirements
• Producing accurate monthly operational reports
• Undertaking department and staff performance reviews
• Building value-based relationships with relevant customers to ensure high levels of customer satisfaction

Personal Characteristics:

• Leadership skills
• Communication skills
• Collaboration skills
• Drive and deliver results
• Good interpersonal and communication skills
• Ability to interact with clients and colleagues

Competencies/Skills:

• Competent team manager with good leadership skills
• Able to manage a well-established & diverse team
• Able to work with budgets & forecasts
• Resourceful
• Computer literate with advanced skills in Excel, Word & PowerPoint
• Knowledge of ServCraft or job card management system is an advantage
• Knowledge of SAGE is an advantage
• Skilled negotiator
• Strategic thinker but able to implement strategies and deliver results
• Team player who can lead a diverse team
• Ability to work in a high-paced environment
• Some weekend work is required for technical line telephone to maintain an On-Call line for weekend techs

Job Type: Full-time

Ability to commute/relocate:

• Johannesburg North, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• Operations management: 5 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• Driver's License (Preferred)