Operations Manager

REQUIREMENTS

• A 4-year degree/ NQF level 7, for example, a B.Sc in Engineering or B.Eng Degree; preferable: Mechanical or Industrial Engineering
• At least 15 years experience in warehouse and supply chain/ logistics/ engineering/ manufacturing/ maintenance environment of which 10 years should have been at a senior management level
• Knowledge of warehousing, supply chain, logistics and engineering processes and practices, with an emphasis on warehousing and supply chain
• Working knowledge of material handling activities such as receiving, binning, picking, checking (WMS)
• Management of staff: an understanding of disciplinary/ grievance processes and Labour Relations in general
• Team dynamics: knowledge of team dynamics within teams and between individual team members and functional teams
• Knowledge of maintenance and repair requirements, critical spares, processes and programs in heavy manufacturing (maintenance planning and execution performed by the client, hence, a working knowledge is required to support, enhance and anticipate the requirements of this function)
• Knowledge of the maintenance of SHEQ programmes and principles
• Administration and management: knowledge of business and management principles involved in strategic planning, resource allocation, Human Resources, leadership techniques, production methods, and coordination of people and resources
• Customer service: knowledge of principles and processes for providing customer service. This includes communication with customers and providing feedback, meeting standards for services, and evaluating customer satisfaction
• Personnel and Human Resources: knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, Labour Relations and negotiation, and personnel information systems
• Business accounting: knowledge of accounting principles and practices and the analysis/ reporting of financial information
• Public safety and security: knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
• Law and Government: knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
• Education and training: knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Production and processing: knowledge of production processes, quality control, cost containment, and other techniques for maximizing operational efficiency
• Knowledge and experience in Health Safety Environment and Quality management (ISO 9001)

RESPONSIBILITIES

• Formulating local operations strategies and managing and leading a management team consisting of warehouse managers, processes, systems, facilities, people, and support functions such as Human Resources, finance and engineering
• Close interaction with engineering and maintenance functions of client, and third-party inbound supply chain team
• Lead a team of managers and employees providing warehousing services for maintenance and spare parts in the heavy manufacturing industry
• Support and influence the client’s engineering, maintenance and trade teams to provide spare parts and consumables on time to SLA
• Support and influence the third-party supply chain teams to order and deliver material timeously and to SLA
• Manage and guide client stakeholders through the organizational transformational changes required to embed new supply chain solutions
• Identify, shape and pursue opportunities within the client’s supply chain operations to improve cost, service levels and quality for the mutual benefit of the client and the company
• Regularly interact with clients to review key performance indicators and maintenance of the quality management system (ISO 9001)
• Drive optimal productivity and goal achievement and determine opportunities for cost reduction and general improvement
• Establish and implement departmental goals, objectives, and procedures in consultation with company directors and client
• Manage required Employee Relations initiatives and processes to ensure a stable work environment
• Conduct performance appraisals with managers and determine training and development needs of managers, including succession planning
• Maintain a SHEQ programme ensuring all risks are managed and controlled in line with legislation