Operations Manager

Description/Synopsys

The Operations Manager is responsible for overseeing and managing the day-to-day operational activities of the estate. This role ensures that all services, infrastructure, and facilities within the estate are maintained to the highest standards, contributing to a safe, secure, and enjoyable living environment for residents. The Operations Manager works closely with the Estate Manager, staff, service providers, and residents to ensure efficient operations and continuous improvement.

Minimum Requirements

1. Education: Diploma or degree in Operations Management, Facilities Management, Property Management or a related field.
2. Experience: A minimum of 5-7 years of experience in operations or facilities management, preferably within a residential estate or similar environment.
3. Knowledge: Strong understanding of property maintenance, security management, health and safety regulations, and vendor management.
4. Full-time position and on-call for emergencies and operational issues.
5. Work may involve physical activity, including site inspections and overseeing maintenance work.

Responsibilities

Facilities and Infrastructure Management:

1. Oversee the maintenance and upkeep of all estate-managed facilities, infrastructure, and common areas, including roads, buildings, parks, and utilities.
2. Ensure that all mechanical, electrical, and plumbing systems function efficiently.
3. Coordinate and supervise repair work, renovations, and other maintenance activities.
4. Manage relationships with contractors, ensuring work is completed to a high standard and within budget.

Security Management:

1. Work with the estate's security team to ensure the safety and security of residents, visitors, and property.
2. Monitor security systems and protocols, ensuring they are up-to-date and effective.
3. Respond to and manage security incidents and emergencies in a timely manner.

Staff Supervision:

1. Supervise and manage operational staff, including maintenance, landscaping, security, and cleaning teams.
2. Assign tasks and responsibilities, ensuring efficient use of resources.
3. Conduct regular performance reviews and provide coaching and training to staff as needed.
4. Ensure that all staff adhere to health and safety regulations.

Vendor And Contractor Management:

1. Liaise with service providers and contractors, managing contracts, and ensuring that services are delivered on time and to the required standards.
2. Negotiate terms and agreements with vendors to ensure value for money and quality service delivery.
3. Monitor contractor performance and address any issues that arise.

Budget Management:

1. Assist the Estate Manager in preparing and managing the operations budget.
2. Monitor operational expenses, ensuring they remain within budgetary limits.
3. Approve expenditures for maintenance and repairs, keeping accurate records of all financial transactions.

Health And Safety Compliance:

1. Ensure that all estate operations comply with health and safety regulations.
2. Implement and enforce safety protocols for staff and contractors.
3. Conduct regular safety audits and inspections to identify potential hazards and mitigate risks.

Environmental Management:

1. Collaborate with the Environment sub-committee to implement sustainable practices across estate operations.
2. Oversee waste management, water usage, and energy efficiency initiatives.
3. Ensure the maintenance of green spaces and promote environmental stewardship within the estate.

Project Management:

1. Oversee projects within the estate, such as renovations, landscaping, and infrastructure upgrades.
2. Develop project plans, timelines, and budgets, ensuring projects are completed on time and within budget.
3. Coordinate with relevant stakeholders to ensure project objectives are met.

Resident Relations:

1. Serve as a point of contact for residents regarding operational matters, addressing concerns, and resolving issues promptly.
2. Communicate with residents about upcoming maintenance work, disruptions, or other relevant operational updates.
3. Promote positive relations with residents, fostering a sense of community within the estate.

Reporting And Documentation:

1. Provide regular reports to the Estate Manager on operational activities, issues, and progress.
2. Maintain accurate records of maintenance activities, staff performance, vendor agreements, and other operational matters.
3. Prepare reports for the Board of Trustees as needed.

Softskills/Additional Info:

1. Skills: Excellent leadership and management skills; strong problem-solving and decision-making abilities; effective communication and interpersonal skills; budget management and project management experience.
2. Personal Attributes: Detail-oriented, proactive, and able to manage multiple tasks simultaneously; high level of integrity and professionalism; ability to work independently and as part of a team.

Desired Skills:

1. Excellent leadership
2. Strong problem-solving
3. Effective Communication

About The Employer:

Do you see yourself as the successful Operations Manager for this opportunity? Please Apply Now.

Should you meet the above minimum requirements, please submit your CV and a copy of your ID and Qualifications to [Email Address Removed]. Please quote the TITLE of this vacancy in the subject line of your email as reference. Our consultants will assess your suitability to the vacancy. Should you not receive a response within 2 weeks please consider your application unsuccessful, however we will retain your CV and details on our database in accordance with POPIA and will contact you in the near future should a suitable position become available.

You have the option to "opt-out" and request us to delete your information at any time by sending a mail to admin (@) [URL Removed] / info (@) [URL Removed]

Thank you.