Operations Manager

• 5-8 years of experience in the logistics/warehouse industry with management roles and responsibilities for at least 4 of the 5-8 years
• Management and leadership skills
• Ability to identify non-conformances as well as opportunities for improvement
• Ability to make decisions
• Ability to analyse data
• Working knowledge of warehousing and stock control practices
• Company's SOPs pertaining to the operation
• Client requirements including cut off times and KPIs
• Financial principles, budgets, P&L, G&Ls and invoicing
• HR and IR regulations, policies, processes and procedures
• Internal and external services pertaining to the operation
• Company IT systems, their role and how they work as well as client IT systems where relevant
• Packaging standards and requirement for warehousing and distribution purposes
• Warehouse layout, ABC calculations and inventory positioning techniques
• Company policies and procedures
• Occupational Health and Safety Act 1993 and the requirements thereof
• ISO 9001 standard
• Use of equipment and maintenance costs

Responsibilities:

• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed and maintained and enforced
• Understand and know how to make use of the various systems in the business
• Ensure optimal storage of stock through maximum utilisation of space (ABC)
• Ensure cycle counts are carried out daily to maintain high stock accuracy levels with minimal losses
• Ensure stock takes are carried out as per the company and customer requirements
• Ensure that all stock is checked and put away on a daily basis
• Ensure that all queries are resolved within 24 hours
• Review operational performance highlighting opportunities for improvement and increased productivity and implementing improvements
• Ensure that all required reports are compiled, analysed and reported on to senior management as per the required periods
• Ensure action based on analysis of report information
• Ensure that the WIP report and statuses are maintained and that all PODs are controlled
• Ensure that discipline is instilled and maintained in the operation
• Provide support to ensure that all orders are planned, picked and dispatched on time and correctly, in line with all company Standard Operating Procedures
• Ensure procedures are in place to ensure minimal, if not no claims occur
• Report to management on the functioning of the operation
• Manage and maintain master data including product master and delivery point master applicable to the operation
• Ensure that all the IT systems are working reliably and effectively
• Maintain a good relationship with the customer
• Manage, report on and resolve customer complaints and compliments
• Manage the expectations of the customer and ensure high quality service levels
• Establish and maintain the organisational structure to ensure adequate staffing by recruiting and placing capable staff in order to meet operational requirements
• Ensure succession planning within the operation
• Monitor staff performance
• Manage leave, time and attendance of all staff
• Drive skills development of staff through training and other initiatives as regularly as required
• Identify problem areas and initiate IR and HR processes as required
• Ensure that all HR and payroll records are in place and maintained (Job profiles, competencies, appraisals, wages etc)
• Ensure that all staff are well managed, to improve productivity, reduce overtime and ensure that staff are motivated and productive
• Quality, Health and Safety and KPIs
• Ensure that customer KPIs are known, understood, measured, managed, maintained and reported on monthly
• Ensure continuous improvement receives focus and is implemented
• Ensure pro-active actions are taken within the operation
• Ensure that all QMS procedures are implemented and maintained within the operation.
• Ensure NCRs/NCPs and IOs are raised daily and staff is motivated to use the system to improve the operations.
• Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
• Ensure that QMS targets and objectives are managed and maintained
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis
• Ensure that budgets are effectively managed and maintained
• Manage and control all costs within the operation to maintain minimum costs
• Manage the operational profit and losses month to month and report on its status to senior management
• Make operational decisions which will improve the bottom line in parallel with operation efficiencies
• Ensure that all additional operational expenditures (sundry billing) are authorised and recovered where applicable
• Review and comment on monthly operating expenditures
• Manage and maintain low levels of overtime with the goal to eliminate
• MHE and Asset Management
• Ensure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implemented
• Ensure that assets are well maintained, accounted for and reported on as required
• Ensure all MHE requirements in terms of licences, services, load tests, inspections and training are managed and maintained according to regulatory and company requirements
• Ensure that all assets and MHE are optimally utilised