Operations Manager

Job Description: My client is a leading national business process outsourcing company, specializing in functional outsourcing services, workforce placement, and skills development. They are looking for a skilled and experienced Operations Manager who is phenomenal with numbers and is technically minded. My client provides essential services to blue-chip companies and SMEs, with a strong focus on quality, inclusivity, and operational excellence.

Their services include:

• Packaging, Sorting, and Quality Control
• Warehouse Staffing and Management
• Recycling and Manufacturing Reworks
• Inclusive Employment Solutions

Role Overview: The Operations Manager will report directly to the Managing Director and oversee operations at multiple factory locations. The role requires a technically and numerically minded individual to manage operational efficiencies, ensure compliance with industry standards, and drive workforce productivity. This person will play a critical role in ensuring the seamless delivery of services while identifying new opportunities for growth.

Key Responsibilities:

1. Operational Oversight:
   • Manage and monitor all functional outsourcing services at various factory locations, including:
   • Packaging, mailing, and consignment processing.
   • Primary and secondary quality control procedures.
   • Warehouse staffing, stores management, recycling, and manufacturing reworks.
   • Ensure performance benchmarks are consistently met across contracts.
2. Client Liaison and Problem-Solving:
   • Act as the primary point of contact for clients, addressing concerns, resolving issues, and maintaining strong relationships.
   • Align operational strategies with client requirements to exceed expectations.
3. Financial and Technical Management:
   • Oversee budgeting, costings, and resource allocation across multiple sites.
   • Apply data-driven methods to enhance operational workflows and profitability.
4. Compliance and Standards:
   • Conduct audits and ensure adherence to OHS, FSSC22000, and other relevant regulatory standards.
   • Ensure all policies and procedures promote inclusivity and employment equity.
5. Team Leadership and Workforce Management:
   • Supervise 6 contract supervisors and 10 direct reports, while indirectly managing a workforce of 300+ staff.
   • Lead capacity-building initiatives, including training in GMP and FSSC22000 practices.
6. Business Development:
   • Identify and pursue new opportunities in functional outsourcing services.
   • Develop strategies to grow the company’s operational footprint.

Required Qualifications and Skills:

• Experience: Minimum of 5 years in a similar role, preferably in the TES or logistics industry.
• Education: Relevant engineering degree or equivalent experience; an MBA is advantageous.
• Strong numerical and technical aptitude, with the ability to manage budgets, workflows, and performance metrics.
• Expertise in logistics, operational management, and planning.
• Familiarity with industry standards such as FSSC22000, GMP, ISO, and QMS.
• Excellent interpersonal, leadership, and communication skills.
• Proficiency in Microsoft Office Suite and business software platforms.
• Valid Code 8 driver’s license and must have own reliable car.

Desired Attributes:

• Analytical thinker with a results-driven mindset.
• Positive, detail-oriented, and proactive.
• Capable of multitasking and thriving under pressure.

Benefits:

• Provident Fund (employer/employee contributions after three months).
• Performance bonuses of up to a 13th cheque based on company performance.

Commission Structure: Earn commission on new work based on contract profitability.

Car allowance: For day-to-day company business purposes.

Application process: Interested candidates who meet the above requirements are encouraged to submit their detailed CV, Cover Letter, Qualifications including Matric Certificate, Contactable References and a head and shoulder photo of yourself to samanthajobs@wcp.co.za. We thank all applicants for your interest; however, if you are not contacted within 2 weeks, then consider your application unsuccessful.