Operations Manager

Key Accountabilities or Principal Responsibilities

1. Manage cleaning operations for various contracts, ensuring compliance with client specifications, SLA, and quality standards.
2. Supervise and lead a team of cleaners, providing training, support, and performance evaluations.
3. Develop and implement efficient cleaning schedules, ensuring all tasks are completed on time.
4. Ensure all cleaning staff are trained in health and safety protocols and enforce OHSE compliance throughout cleaning operations.
5. Conduct regular inspections to verify the quality of cleaning services and adherence to safety regulations.
6. Maintain communication with clients to address concerns, gather feedback, and ensure satisfaction with services.
7. Monitor inventory of cleaning supplies and equipment, coordinating replenishment as needed.
8. Prepare reports on operational performance, identifying areas for improvement and implementing solutions.
9. Monitor and control expenses to ensure budget adherence.
10. Resource allocation and optimisation.

Secondary Duties

1. Collaborate with management and other departments to align cleaning operations with overall business goals.
2. Implement HR and Industrial Relations practices in line with industry legislation to manage employee relations effectively and ensure compliance.
3. Assist in developing budgets for cleaning operations and monitor expenses to meet financial targets.
4. Participate in recruitment and onboarding of new cleaning staff.
5. Stay up to date with industry best practices and technologies to enhance service delivery.
6. Lead special projects as directed by senior management.

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required.

Qualification Requirements and Work-related Experience

1. Minimum of a matric certificate or equivalent.
2. Further education in management or facilities is highly advantageous.
3. Previous experience in operations management, of at least 5 years in a cleaning or facilities management (soft services) environment.
4. Demonstrated understanding of cleaning processes, products, and safety standards.
5. Strong organisational and leadership skills to manage a diverse team effectively.
6. Demonstrated ability to deal with HR and IR issues for a cleaning workforce, including conflict resolution, compliance with labour laws, and effective communication with staff.
7. People and Management Skills.
8. Able to work independently and lead a team effectively.
9. Highly motivated with a strong work ethic.
10. Strong ability to prioritise tasks and manage multiple projects simultaneously.
11. Excellent communication skills for interaction with clients and staff.
12. Detail-oriented, ensuring high standards of cleanliness and service.
13. Proactive in addressing operational challenges and finding solutions.
14. Disciplined in following and enforcing company policies and procedures.
15. Capable of developing and implementing efficient processes.
16. Financially savvy, with experience in managing budgets and controlling costs.
17. Adaptable and open to learning new methods and technologies.

Key Result Areas

1. Achieve and maintain a high level of client satisfaction through quality service delivery.
2. Meet operational targets related to efficiency, quality, safety, and cleanliness.
3. Foster a positive work environment that encourages teamwork and staff development.

Additional Responsibilities and Skills

The employee acknowledges that all duties performed will reflect on the client and will always thus act in a professional manner. As the company is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements and to prescribed service levels.

Able to be available after hours and work some weekends.

Interested? Submit your CV now. All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act. We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic. Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated. By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA) for recruitment and hiring purposes. If you have not received a response within 30 days of the closing date, please consider your application unsuccessful. However, your information may be retained for future opportunities unless you request otherwise.