Operations Manager

Job Location : Western Cape, Cape Town

Deadline : April 26, 2025

Key Accountabilities or Principal Responsibilities

Primary Duties

• Manage cleaning operations for various contracts, ensuring compliance with client specifications, SLA, and quality standards.
• Supervise and lead a team of cleaners, providing training, support, and performance evaluations.
• Develop and implement efficient cleaning schedules, ensuring all tasks are completed on time.
• Ensure all cleaning staff are trained in health and safety protocols and enforce OHSE compliance throughout cleaning operations.
• Conduct regular inspections to verify the quality of cleaning services and adherence to safety regulations.
• Maintain communication with clients to address concerns, gather feedback, and ensure satisfaction with services.
• Monitor inventory of cleaning supplies and equipment, coordinating replenishment as needed.
• Prepare reports on operational performance, identifying areas for improvement and implementing solutions.
• Monitor and control expenses to ensure budget adherence.
• Resource allocation and optimisation.

Secondary Duties

• Collaborate with management and other departments to align cleaning operations with overall business goals.
• Implement HR and Industrial Relations practices in line with industry legislation to manage employee relations effectively and ensure compliance.
• Assist in developing budgets for cleaning operations and monitor expenses to meet financial targets.
• Participate in recruitment and onboarding of new cleaning staff.
• Stay up to date with industry best practices and technologies to enhance service delivery.
• Lead special projects as directed by senior management.

Qualification Requirements and Work-related Experience

• Minimum of a matric certificate or equivalent.
• Further education in management or facilities is highly advantageous.
• Previous experience in operations management, of at least 5 years in a cleaning or facilities management (soft services) environment.
• Demonstrated understanding of cleaning processes, products, and safety standards.
• Strong organisational and leadership skills to manage a diverse team effectively.
• Demonstrated ability to deal with HR and IR issues for a cleaning workforce, including conflict resolution, compliance with labour laws, and effective communication with staff.