Operations Manager

Be among the first applicants.

Spur Corporation

Gauteng

ZAR 200 000 - 300 000

Be among the first applicants.

3 days ago

Job description

Competencies

Have a strong sense of self-discipline and time management.
Willingness and ability to travel extensively.
Excellent work ethic.
Coordinate a multitude of stakeholders.
Interact interpersonally for the full duration of each day with multiple clients and adapt easily to different cultures.
Good communication skills, both verbally and written.

Duties & Responsibilities
Franchisor Profitability

Attend Operations meetings to discuss status reports and action plans to improve store turnover and standards.
Attend follow-up meetings as per the minutes.
Monitor branded product off-takes and Central Kitchens off-takes.
Ensure timely collection of debtors.
Ensure timely collection of declarations and turnover listings to facilitate checking of correct turnovers declared.
Ensure that all relevant in-store strategic intent is in place and conduct follow-ups to ensure maximum turnover is derived.
Ensure all franchisee fees and advertising levies are collected/paid by the 15th day of each month.
Conduct monthly financial analyses (income statements) and provide written guidance on improving net profit.
Assist stores/area managers with the compilation of budgets and cash flows (daily/weekly/monthly).
Ensure that all relevant in-store strategies are in place, i.e., marketing plans, monthly & weekly overhead budgets, incentives for management, ASPH strategies, staff and casuals, and stock turn ratios.
Spend quality time with area managers and in stores to ascertain poor food cost/overhead practices and rectify them.
Implement ongoing follow-ups on strategic intent.
Ensure that monthly quality and hygiene reports and 'C' follow-ups are done within 10 days.
Ensure that monthly service assessments and 'C' follow-ups are done within 10 days.
Train management, casuals, and staff, utilizing material at the Operations manager’s disposal, e.g., videos.
Attend bi-monthly management meetings with owners and management, developing action plans for improvement.
Utilize tools such as casual and management tests to determine root problems in stores.
Arrange mystery shopper reports when necessary.
Assist stores in post-training evaluation.
Visit stores to review quality of product, service, and hygiene and assist when necessary.
Demonstrate and follow up on opening, 11:00 AM, 5:00 PM, and closing procedures.
Organize Q-pro Audits for problematic stores.
Implement three (3) / six (6) month marketing plans.
Ensure that R&M standards are acceptable.
Initiate revamps and ensure competitive advantage in the marketplace.
Schedule training for new franchisees, staff, and management.
Assist with the opening of new stores.
Assist with upgrades, revamps & technical standards in the region.
Ensure that the Training Centre has sufficient delegates.

Secondary Functions

Handle customer complaints immediately.
Ensure that all promotions and relevant promotional material are available in-store.
Collect lease agreements.
Collect franchise agreements.
Collect customer care cards.
Update Extranet/Intranet information.
Ensure all Head Office files and administration are kept up to date and organized.

Discretionary Authority

Provide an operations assessment grading.
Provide a service assessment grading.
Call a meeting between the Regional Heads and Directors/COO to resolve operational problems in the store.
Enforce buyers and suppliers nominated by our company.
Request profit and loss statements from franchisees.
Negotiate revamps.
Implement strategies to improve the Brand and the franchisees' position.
Convert stores from 30 days to a COD account at Vector.
Request Q-pro audit for the following:
Failed hygiene audits
Poor operational standards
Enforce the retraining of management/casuals/staff at store level.
Arrange mystery shopper reports.
Draw up repairs and maintenance snag lists and ensure that they are completed by the set date.
Implement marketing strategies in conjunction with the Spur Brand image.
Debate branded products' viability.
Organize Franchise Agreements to be signed.