Operations Billing Administrator

RSAWEB Cape Town, Western Cape, South Africa

Position: Operations Billing Administrator

Location: Cape Town, South Africa | Posted on: 16 / 01

Established in , RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses.

We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa.

We are extremely proud of winning KFM's Best of the Cape Awards: Best ISP in and being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer's experience.

Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

1. Cloud infrastructure
2. Enterprise connectivity
3. Mobile connectivity and data management
4. Fibre-to-the-Home (FTTH)
5. Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity to provide innovative solutions and services that allow our customers to succeed in all areas of life. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our Values:

1. Creativity
2. Humanity
3. Innovation
4. Passion

Where will the successful candidate fit in?

Based within the Operations Department in our Consumer Division, you will be responsible for ensuring that our customers have a smooth billing experience.

Job Duties:

1. Ensure clients are correctly billed for their services.
2. Ensure all data is correct.
3. Communicate between teams and co-ordinate activities.
4. Deal with client's first billing queries or issues.
5. Update Projects daily by pulling reports for client Projects that are live, ensure all is in order in preparation for closure.
6. Ticket management.
7. Manage client reconnects for non-paying clients who then make payment.
8. Assist with back-billing, where necessary and ensure payment plans with customers are communicated cross-departmentally.
9. Ensure all client data is accurate and tickets are updated regularly.
10. Communicate with various departments and external companies to own and resolve customer billing issues.
11. Administrating support for internal audits for billing when requested.
12. Own process documentation with the assistance of the team.
13. Operations billing reporting.
14. And any other reasonable task.

Requirements:

1. Completed grade 12 or equivalent.
2. Minimum of 2 years' experience in a billing administrator role.
3. Minimum of 2 years in a customer-facing role.
4. Proficient in office work.
5. Has prior experience developing reports in Microsoft Excel.
6. Knowledge of connectivity services or previous ISP experience is preferred.
7. Excellent communication skills both verbal and written, internally and with customers.
8. Excellent analytical abilities & problem solving.
9. Self-motivation and self-managing.
10. Attention to detail.
11. Discipline / respect for confidentiality.

Benefits:

1. Company contribution to Medical Aid or Medical Insurance.
2. Retirement Annuity contribution.
3. Discounted Internet Connectivity.
4. Discounted Gap Cover.
5. Free Barista prepared coffee, breakfasts, and snacks.
6. Employee Wellness Programme (ICAS).

Providing free 24 / 7 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals. Exposure to the latest industry technologies and standards. Lastly, a work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

Seniority level: Entry level

Employment type: Full-time

Job function: Accounting / Auditing and Finance

Industries: IT Services and IT Consulting