Operations Assistant (Remote)

Responsibilities

• Maximise income streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attract and retain customer base

INVENTORY MANAGEMENT

• Functional area
• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure customer expectations are exceeded
• Review mystery shopper reports
• Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints
• Reinforce a culture of service-minded staff to ensure customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant company policies, procedures, system requirements, and standing instructions