Operational Assistant

Red Ember Recruitment is seeking to hire an Operational Assistant based at the client in Sea Point.

Key Responsibilities

• Support consultants with special requests such as restaurant bookings, birthday planning, and document couriering.
• Double-check guide and vehicle bookings for confirmed tours.
• Inform consultants of any issues such as itinerary deviations or supplier problems for further handling.
• Save all invoices related to the tour in the appropriate folder.
• Acquire outstanding confirmations and invoices for all tour services and upload them accordingly.
• Ensure all invoices meet relevant accounting requirements (e.g., correct booking dates, valid VAT invoices, banking details, etc.).
• Assist with any other tasks or projects assigned by Management to support departmental and company objectives.

Requirements

• A relevant qualification in Travel, Tourism, Hospitality, or Business Administration (preferred).
• 1-2 years of experience in Group Tour Administration or a related field.
• Familiarity with the Travel and Tourism Industry, particularly in Southern Africa, is advantageous.
• Proficiency in Microsoft Office Suite (Excel, Outlook).
• Basic understanding of invoicing, VAT compliance, and financial processes in a tour context.
• Strong problem-solving abilities to address supplier discrepancies or itinerary deviations effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of professionalism and reliability.
• Flexibility to adapt to changing priorities and team needs.
• Knowledge of local and regional tourism offerings and suppliers is a bonus.
• Willingness to assist with ad hoc projects or additional tasks as directed by Management.
• The candidate should be confident, self-motivated, and goal-driven. If you are detail-oriented and accurate, this might be the role for you.

Education

Matric

Key Skills

Computer Science, Operational Risk Management, Risk Management, Six Sigma, Continuous Improvement, Lean, Process Improvement, Pricing, Customer Support, Alteryx, Kaizen, Project Management Lifecycle