Operate Resource Manager

Service Line: Tax

Manager 1 – Talent Experience and Planning Coordinator: Operate

Reporting to: Operate Partners and Associate Partners

The opportunity:

EY's Operate team offers a comprehensive range of services, emphasizing compliance within a highly complex and dynamic tax regulatory environment. Our dedicated team specializes in value-enhancing services across tax, accounting, payroll, and mobility domains.

This role is dedicated to enhancing the talent experience throughout their career at EY. You will play a key role in optimizing our talent to ensure efficient project delivery and equitable work allocation among all resources.

We will assist you to develop the skills you need for a successful career, and support and encourage you to become a recognized leader in the tax profession. As part of our focus on the financial services sector, we would like to invite you to join this dynamic team.

Key Responsibilities:

• Talent Optimization:
  • Analyze staffing needs and forecast future requirements to enhance the talent experience.
  • Collaborate with various departments to align talent resources with project demands, ensuring equitable work allocation.
  • Act as the primary point of contact for talent-related inquiries, ensuring quality and compliance in staffing decisions.
  • Understand the experience and qualifications of all resources to effectively allocate or reallocate them where capacity is needed or where different experiences are required.
  • Maintain a working knowledge of all solutions within Tax Operate to ensure the right resources are allocated to the appropriate engagements.
• Intern Training Program Management:
  • Oversee intern schedules and address queries to ensure compliance with academic requirements and provision of adequate support.
  • Early identification of resources not meeting required academic progress.
  • Work allocation aligns with academic and ACCA milestones.
  • Monitor intern progress and foster a positive learning environment that enhances professional development.
• Academic Service Provider Management:
  • Serve as the primary contact for the academic service provider to ensure effective monitoring and reporting on Service Level Agreements (SLAs).
  • Prompt addressing and escalation of any SLA deficiencies.
• Operational Excellence:
  • Utilize technology and data analysis to improve resource planning processes and enhance the overall talent experience.
  • Provide insights that drive efficiency and improve project performance, demonstrating a commitment to innovation and process improvement in talent management.
• Support for Management:
  • Offer insights into talent utilization, planning, and the achievement of key performance metrics.
  • Anticipate and identify potential challenges to ensure effective talent allocation and support project success.
  • Proactively address any issues to facilitate a smooth operational flow.

To qualify for the role, you must have:

• Project management qualification will be an advantage.
• 5 years of experience.
• Proven experience in talent planning or a related field.
• Strong analytical skills with the ability to leverage data for informed decision-making.
• Excellent communication and interpersonal skills.

What we look for:

This role prioritizes enhancing the talent experience during the foundational years in Tax Operate. You will play a crucial role in optimizing our talent to ensure efficient project delivery and equitable work allocation among all resources.

Additionally, you will oversee the administrative and program support aspects of our intern training program, ensuring that interns receive the necessary guidance and support to excel academically while gaining relevant work experience. Your contributions will be essential to the success of our projects and the development of our talent.

What we offer:

EY offers a competitive remuneration package where you'll be rewarded for your individual and team performance. You will be challenged intellectually on a daily basis to always think differently about legislation.

We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning:You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.