Onsite SLA technician

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, the global leader in access solutions. We reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. We have a fantastic opportunity available in Traka Africa for an Onsite SLA Technician in the mining sector.

Purpose of the Role
An Onsite Traka Technician needs to perform several tasks set out to them on a task system. This role requires interaction with stakeholders with the ultimate result to drive maximum productivity and client centricity. An onsite Traka Technician will be required to work with explosives key management and locks (Cliq, Traka, and Videx), pulling reports and providing onsite support to the customer the technician is allocated to. Monthly inspections, analyzing, and troubleshooting systems and equipment are required. Repairs will be done based on inspection sheets. After-hour calls and support must be adhered to. Reading repair manuals and liaising with other professionals are also necessary. The technician will be required to work shifts, namely Morning shift and Night shift.

What you will do…
The main duties of this role include, but are not limited to:
Installation (if Required):

1. Installation and replacement of Traka Equipment and peripherals
2. Setup, assemble, test, and configure Traka Hardware and Software
3. Following direction of the Project / Installation Manager
4. Maintenance and submission of accurate paperwork and documentation
5. Customer communication throughout the job
6. Installing conduit, coring, or trenching
7. Installing/pulling cable and wire
8. Mounting panels, field devices, computers, power supplies
9. Programming, set-up, and testing systems
10. Testing and inspections
11. Safe operation of basic electrical reticulation
12. Understanding wire crimping and installing basic plugs
13. Basic use of hand tools

Support:
Hardware Support:

1. Preventative Maintenance – Monthly visit for all covered systems items
2. Maintenance of all Traka variants, Key management systems, and lockers
3. Physical check on Traka locks and explosives cars/cassettes and surface boxes.
4. Installation and replacement of Traka hardware
5. Setup, assemble, test, and configure Traka systems.
6. Competent use of tools and associated electrical tools such as drilling machines, electric screwdrivers, etc.
7. Cleaning of control boards (dusting off and disconnecting all connections, cleaning of connector points with electrical cleaner)
8. Cleaning and testing of all data fobs (includes all grooves)
9. Cleaning and testing of all connector strips and solenoids (positive and negative connection screws)
10. Cleaning and testing of Cabinet Frame and hinges
11. Checking cabinet hinges (health condition)
12. Cleaning of cabinet Perspex (polycarbonate or steel) doors (Cracks/Damage needs a replacement)
13. Alignment of door switch and solenoid
14. Cleaning and testing of Cliq lock and key
15. Cleaning and testing of Cliq key battery
16. Testing of cabinet backup battery
17. Cleaning and testing of network points and connectors
18. Emergency release of keys in case of an emergency (emergency document to be completed on site)
19. Cutting of current security seals (replacement will be required)
20. Physical check on control boards including cabinet control board, interface boards, and strip connector boards
21. Physical check of keypads and readers
22. Physical check on all screens and touch screens
23. Physical check on all ribbon cables and wires
24. Physical check on all jumper blocks and dip switches
25. Cleaning and servicing (oil) Cliq locks and keys
26. Cleaning and servicing of mechanical and electrical Abloy locks
27. Cleaning and servicing of Abloy switch locks (Cylinder and key)

Software Support and Customer Support:

1. Daily report (Production Managers, Mine Overseers, shift supervisors, Safety Department)
2. System Reports
3. Standard key report
4. Overdue keys (Engineers, GEs, Foremen, Explosive Coordinators)
5. Report to the mine before night shift ends to resolve issues
6. Help miners and operators before shift start
7. Email Support
8. Telephone Support
9. Remote Support
10. Support logging on the support site
11. Research/problem solving
12. Obtaining relevant signatures for invoices
13. Follow-up on outstanding orders
14. Deliveries to be handled at stores
15. Submission of invoices
16. Completing and submitting User access forms
17. Completing and submitting cabinet layouts
18. Onsite training
19. Physical check on all software and communications from hardware to software
20. Completing and submitting maintenance checklists
21. Submitting quotations on repairs from maintenance checklists
22. Following up on outstanding orders from maintenance checklists
23. Completing UAR (service) reports
24. Programming of Cliq keys as per completed approved forms
25. Frequent checks on Traka 16bit, Traka 32, Traka touch, Traka web software versions and updates where applicable
26. Diagnostics test on Traka Touch

Professional Qualifications and Experience

1. Proven experience as a low voltage technician or similar role
2. Experience with LAN/WAN networks
3. Thorough knowledge of computer systems and IT components
4. Excellent troubleshooting skills
5. Exceptional organizing and time-management skills
6. Mining Experience will be an advantage
7. Underground work will be an advantage
8. 2+ years’ experience in computer networks and systems maintenance
9. Excellent written and verbal communication skills
10. Good interpersonal skills
11. Attention to detail
12. Good problem-solving skills
13. Communication and reporting skills

Software
Basic understanding of Windows-based computers and software

1. Basic understanding of what a database is
2. Basic understanding of networking
3. Understanding how to use a search engine
4. SQL Db experience and knowledge
5. Good knowledge of internet security and data privacy principles
6. Proficient in database programming and software installation

Essential Qualification

1. Metric and Code 8 Drivers License

Key Competencies and Personal Attributes

1. Identify and solve problems independently
2. Plan and organize effectively
3. Resolve complex issues to successful outcomes with minimal supervision
4. Collaborate effectively
5. Work both independently and in a team environment
6. Change agent
7. Able to do research/problem solving on provided Manuals
8. Take initiative when required
9. Excellent Communication/reporting skills

Application
You can submit your application by clicking ‘Apply Now’. We will not consider applications received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

About Us
Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. Our goal is to help billions of people experience a more open world. We’re proud to boast leading positions across Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors, and entrance automation.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.